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Lucid Software Inc.

Lucidchart

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Lucidchart
8.4 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 86

Visual Process Design

91

Collaboration

90

Process Model Repository/Content Repository

87

Process Simulation

87

Commenting

87

Process Monitoring and Optimization

86

Dashboard

85

Process Auditing

83

Analytics and Reporting

83

Process Automation

83

Process Modelling and Design

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Breadth of Features

90

Business Value Created

89

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

82

Quality of Features

81

Ease of IT Administration

81

Vendor Support

81

Lucidchart Reviews

William C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Takes time to learn but provides lots of features

Likeliness to Recommend

6 /10

What differentiates Lucidchart from other similar products?

What differentiates Lucidchart from other similar products is that although some products may be the same and offer the same features, Lucidchart goes the extra mile with perfecting table/chart building and solely focusing on this to make sure there are no gaps in what is necessary.

What is your favorite aspect of this product?

The customizability is endless with Lucidchart. I love how there are so many features to personalize and create content on this platform.

What do you dislike most about this product?

Product can be a bit laggy and run slow a lot of the time. It doesn't run as smooth as google products.

What recommendations would you give to someone considering this product?

If google products don't meet your purpose, I would recommend giving Lucidchart a shot to build diagrams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Caroline M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Incredibly Versatile

Likeliness to Recommend

7 /10

What differentiates Lucidchart from other similar products?

It is a program with an affordable price and is easy to use.

What is your favorite aspect of this product?

A few mouse clicks will allow you to see your thoughts come to life. LucidChart features a highly user-friendly design, making it easier to use than other charting tools.

What do you dislike most about this product?

Not only should I be able to add notes to forms, but anyplace I click on the screen. This would make it easier for us to see the notes we use to discuss our projects more clearly.

What recommendations would you give to someone considering this product?

It's an extremely simple and user-friendly system. A few mouse clicks will allow you to see your thoughts come to life. If you like, you can also save your chart as an image for use in presentations.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service