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Lucid Software Inc.

Lucidchart

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Lucidchart
8.4 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 86

Visual Process Design

91

Collaboration

90

Process Model Repository/Content Repository

87

Process Simulation

87

Commenting

87

Process Monitoring and Optimization

86

Dashboard

85

Process Auditing

83

Analytics and Reporting

83

Process Automation

83

Process Modelling and Design

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Breadth of Features

90

Business Value Created

89

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

82

Quality of Features

81

Ease of IT Administration

81

Vendor Support

81

Lucidchart Reviews

Harry E.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A good tool for business analytics.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Because the forms include measurement qualities that enable them to be the same size as other shapes that are comparable and align with other elements, resizing them is also convenient. It's interesting to note that when a component with branches is moved, all units follow. Lucidchart is a web-based tool for creating flowcharts, organization charts, Gantt charts, mind maps, and diagrams. It also enables you to attach data to shapes.

What is your favorite aspect of this product?

There are many options, and it is pretty simple to get started. Real-time flowchart creation with clients is beneficial. Before using LucidChart, I utilized OpenOffice and LibreOffice draw with third-party objects for network diagramming, but these programs are cumbersome. My go-to tool for creating intricate network diagrams, workflows for systems and processes, data flow diagrams, API call flow sequence diagrams, and system component diagrams is Lucidchart.

What do you dislike most about this product?

An independent app would be excellent, but I may need to be clumsier. In Chrome, this web-based version runs without a hitch for me, but I can't speak for other browsers. If the free account has more features, Lucidchart will gain more popularity, and more features will be available for purchase, depending on how necessary they are.

What recommendations would you give to someone considering this product?

Lucidchart includes excellent collaboration tools that let users collaborate in real-time on a diagram. Lucidchart provides many keyboard shortcuts to make your work more productive and quick. They are prevalent among diagramming tools, so it only took me a while to become familiar with them. Additionally, Lucidchart has a layering capability that enables you to create diagrams inside of diagrams easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adnan B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

One Destination for every types of charts

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Gives Satisfactory result

What is your favorite aspect of this product?

Every chart comes with beautiful presentation

What do you dislike most about this product?

Some Minor changes in bar chart as lines sometimes collaps

What recommendations would you give to someone considering this product?

Good And Worth For Money

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Transparent

Willy N.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Remarkable Platform for Collective Collaboration

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Lucidchart is powerful in applying intelligence for business collaboration.

What is your favorite aspect of this product?

Lucidchart is professional in enhancing proper application guide.

What do you dislike most about this product?

Lucidchart concentrates on performance of a business through credible integration.

What recommendations would you give to someone considering this product?

Lucidchart protects the interest of business through customer assistance.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Caring