Lucidchart Customer Reviews 2025 | Enterprise Business Process

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Samuel A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

For diagrams and visual collaboration.

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Lucidchart stands out for its extensive library of pre-designed templates, real-time collaboration, and easy-to-use interface.

What is your favorite aspect of this product?

The flexibility to work together in real time with other users from any location is why I like Lucidchart. When creating diagrams, you can save time by automatically connecting shapes. The same document can be worked on by several people simultaneously.

What do you dislike most about this product?

It can be annoying that free users are limited in their access to advanced features.

What recommendations would you give to someone considering this product?

For group projects involving the creation of flowcharts, mind maps, organizational charts, and technical diagrams, I suggest Lucidchart.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maeve G.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great tools, best product!

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Lucidchart is great for team collaboration with real-time editing and easy-to-use templates. It integrates with tools like Google Workspace and Slack, works on any device, and offers strong security. It’s perfect for creating complex diagrams quickly and securely.

What is your favorite aspect of this product?

My favorite aspect of Lucidchart is its real-time collaboration feature. It allows multiple users to work together on the same diagram simultaneously, making it ideal for teams and improving productivity.

What do you dislike most about this product?

Lucidchart can be slow when handling large, complex diagrams, which may affect performance.

What recommendations would you give to someone considering this product?

I would definitely recommend this product for user on all basis.

Pros

Helps Innovate
Enables Productivity
Reliable
Trustworthy

Cons

Less Respectful
Less Inspiring
Wastes Time

Folashade A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Aids my diagrammatic illustrations.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart allows for group based diagramming, in a way not possible on substitute diagramming solutions I have used like Edraw max, which used to be my favourite years back. With features like co-authoring , collaborative cursors or in-editor chat, my group based virtual diagramming experience has been as effective as possible.

What is your favorite aspect of this product?

The integration between Lucidchart and AI prompt flow has been lovely for me. This integration allows me to import AI prompt flow into my Lucidchart. By doing this, it is a lot easier for me to track , query and visualize large language models ( LLM ) prompt flows without leaving the Lucidchart interface. This has empowered me to build better charts and diagrams on Lucidchart.

What do you dislike most about this product?

On mobile phones, I struggle to accomplish anything on Lucidchart asides from just viewing my saved diagrams or templates. Which in itself is a lot of hassle on mobile phones.

What recommendations would you give to someone considering this product?

As far as flowchart and diagramming tools go, Lucidchart is the software solution that I have had the best experience using.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

How We Deliver

Lucidchart

What is Lucidchart?

Company Details

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Lucidchart Ratings

92 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Dynamic Reporting Create multiple out-of-the-box reports based on the KPI of interest.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Samuel A.

For diagrams and visual collaboration.

Likeliness to Recommend

Pros

Maeve G.

Great tools, best product!

Likeliness to Recommend

Pros

Cons

Folashade A.

Aids my diagrammatic illustrations.

Likeliness to Recommend

Pros

Title

Feature Ratings

Collaboration

Visual Process Design

Commenting

Deployment

Process Model Repository/Content Repository

Dashboard

Process Monitoring and Optimization

Process Auditing

Process Modelling and Design

Analytics and Reporting

Dynamic Reporting

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Quality of Features