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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

Emily L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Prevent us from any kind of hazardous

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

There is no need for a separate reporting solution to meet customer needs because reports may be prepared using the acquired data. This has significantly decreased the amount of time needed to troubleshoot problems.

What is your favorite aspect of this product?

We use it to keep track of all of our client network hardware and virtualization hosts. After using this software, we can quickly respond to problems and pinpoint their root causes for our customers. The platform's analytics and observability help us troubleshoot client issues, estimate growth, and keep track of the overall operation of all the devices in our estate.

What do you dislike most about this product?

A few UI tweaks could be done, and it would be wonderful to have more uniformity in the look and feel across all portal components. To display metrics in more detail, more dashboard widgets would be helpful.

What recommendations would you give to someone considering this product?

I appreciate your decision if you are thinking of giving it a shot because you can proactively monitor infrastructure, services, and procedures with the help of LogicMonitor. The fact that LogicMonitor doesn't install agents on every system or device is one of its strongest features. It enables us to proactively monitor the infrastructure and notify when there might be service disruption.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Thomas D.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient tool to manage any kind of network

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

The IT division uses this product on its own time and away from the company. The flexibility to integrate many device vendors we had in our environment was a key factor in our decision to choose LogicMonitor. Compared to other monitoring programs, the license fee is reasonable, and the functions are improved.

What is your favorite aspect of this product?

We primarily use the Logic monitor for infrastructure monitoring of our servers, network, and clusters and I like how well it performs in these areas. Features and designs of LogicMonitor help us with hard problems with our on-premise monitor and alert system. Furthermore, LogicMonitor was able to provide us with visibility into every infrastructure component.

What do you dislike most about this product?

One thing that I dislike is that the complex arrangement for particular things and APIs for applications from third parties may be improved. Moreover, they Could use more reporting options rather than this. I had no dislikes about it.

What recommendations would you give to someone considering this product?

We significantly rely on LogicMonitor and have created numerous custom data sources to track a wide range of products for various clients. Logic monitoring is compulsory for businesses that need to increase IT operations visibility and decrease workloads so that their IT teams may concentrate on more strategic projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

Christoph V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best enterprise monitoring tool

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

LogicMonitor allowed us to see all of the infrastructure components as well as the specifics of alerting. It sends out emergency alerts to the appropriate teams via email and text. Its popularity is growing every day as its capabilities and performance improvements. We monitor network traffic, servers, databases, application faults and basic performance, logs, and many more.

What is your favorite aspect of this product?

LogicMonitor is used to monitor the operation and health of all of our internal IT systems in our data center, as well as our client equipment at customer locations. We have our own data center, but we also have hundreds of devices at client locations that we need to monitor and control for their health and performance. My favorite aspect of LogicMonitor is the simplicity with which I can expand my monitoring capabilities, and, to be honest, the attributes.

What do you dislike most about this product?

I wish they had more support for older monitoring that relies on SNMP traps. It would be nice to have the option of a basic device add vs. a complicated device add. I think this may work in our favor.

What recommendations would you give to someone considering this product?

I would appreciate your decision if you want to use LogicMonitor. Due to several aspects, I truly love it. The dashboard may be substantially customized to provide us with complete control over what we wish to focus on. The capacity to monitor almost everything. It is simple to deploy, add devices, create alarms, and so on. It's quite adaptable and customizable.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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