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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

Reid W.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Very effective in terms of giving full visibility

Likeliness to Recommend

10 /10

What differentiates LogicMonitor Platform from other similar products?

I really enjoy the LogicMonitor dashboard as I get a thorough set of tools that allows me to customize the way I view my network and the reports that are produced

What is your favorite aspect of this product?

It allows us to generate performance reports using personalized dashboard, disable or enable connected devices, and monitor network traffic

What do you dislike most about this product?

Intelligent alerting of LogicMonitor is still a bit young but there are a lot of other exciting features that you can expect from this solution

What recommendations would you give to someone considering this product?

LogicMonitor is a powerful infrastructure monitoring and alerting service with a nicely customizable web portal that displays in-depth metrics and system information

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kim A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Valuable, high-level monitoring tool

Likeliness to Recommend

10 /10

What differentiates LogicMonitor Platform from other similar products?

A key differentiator for the platform is its automated discovery feature which uses different protocols to rapidly find devices and applications so they can be monitored

What is your favorite aspect of this product?

To make sure alerts of different severity reach the right people, I was able to create escalation chains that designate certain types of alerts classifications to the appropriate staff member within the organization

What do you dislike most about this product?

LogicMonitor requires an internet connection to operate. So any internet outages will block the ability to monitor servers

What recommendations would you give to someone considering this product?

LogicMonitor is primarily cloud-based, so it's easy to setup and scale to serve the needs of your business. Any organization can benefit from the server and infrastructure monitoring provided by LogicMonitor

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amanda P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A superb monitoring system

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

We can quickly make new resource configurations simply with the help of the predefined LogicModules. A sizable exchange community facilitates the first monitoring setup by providing access to gadgets that may not otherwise be readily accessible. To access the dashboard, I don't need to pull out my laptop or get into a VPN.

What is your favorite aspect of this product?

For me, the most significant benefit is the wide range of supported devices and the simplicity of the setup process (servers, network, ILO, etc.). Deploying servers, such as a primary and database server, incurs no additional costs. Start-up is simple and quick. Remote SSH access to computers and the ability to create shareable, bespoke graphs are two of my favorite features.

What do you dislike most about this product?

The thing I dislike is the abrupt shift in tone at the beginning of the conversation. Several functions are too complicated and might be improved with a more straightforward design. Implementing it throughout our entire infrastructure is expensive. Built-in dashboards are great, and although setting up new ones is simple, it may be cumbersome to add features like variables to drill down into specifics.

What recommendations would you give to someone considering this product?

Special monitoring software that, with its built-in Ai Ops and connectors, ought to meet all or almost all of your monitoring requirements. If you're in the market for a new tool but are on the fence, you should consider this one. It's not as pricey as some alternatives, but it's still rather potent, particularly for small to medium-sized businesses.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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