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LogicMonitor

LogicMonitor Platform

Composite Score
8.1 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.1 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
7% Neutral
93% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 82

Network Quality of Service

85

Network Performance Management

84

Network Reporting

84

Operational Dashboard

84

Traffic Monitoring

83

Network Configuration Management

81

Network Analytics

80

Network Mapping

80

Network Environment Monitoring

78

Network Compliance Management

76

Vendor Capability Ratings

Average 81

Quality of Features

86

Ease of IT Administration

84

Vendor Support

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

82

Breadth of Features

80

Ease of Customization

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

76

LogicMonitor Platform Reviews

Bjoern F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Great Monitoring Platform, but price is increasing

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

Ease of use, installation and customization. Lots of add-ons available for enterprise deployments

What is your favorite aspect of this product?

reliable monitoring and alerting, great support when needed

What do you dislike most about this product?

prices are constantly going up since new ownership, lack of focus on SMB, but more on large clients that need tons of features missing data sources for critical infrastructure and long time to get something implemented

What recommendations would you give to someone considering this product?

it's a great platform, but look out for cost and extra charges for add-on features if not deployed at large scale, the cost / benefit ratio can be pretty bad

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Respectful

Cons

  • Less Generous
  • Vendor's Interest First
  • Under Delivered

Matthew F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Wonderful Software that has helped business

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

Coming from another provider, their support and onboarding is top notch, their product gives us much more visibility into our network than we had before.

What is your favorite aspect of this product?

I like the Network configuration backup feature and the ability for me to write custom checks and leverage the API.

What do you dislike most about this product?

Integrations with a helpdesk could be more streamlined.

What recommendations would you give to someone considering this product?

I would definitely look at the value you can attain by using the product given its cost, it is a wonderful product and can do a lot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tom S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to implement with lots of unique features

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

The ease of setup and the functionality out of the box is far better than other products

What is your favorite aspect of this product?

The customisable dashboards allow us to display information exactly how we need to see it

What do you dislike most about this product?

The reporting function still requires some work

What recommendations would you give to someone considering this product?

Its free to trial, have a go and see what its all about today!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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