What is LogicMonitor Platform?
Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LogicMonitor Platform?
Pros
- Efficient Service
- Respectful
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Network Quality of Service
Network Performance Management
Network Reporting
Operational Dashboard
Traffic Monitoring
Network Configuration Management
Network Analytics
Network Mapping
Network Environment Monitoring
Network Compliance Management
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
LogicMonitor Platform Reviews
Bjoern F.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great Monitoring Platform, but price is increasing
Likeliness to Recommend
What differentiates LogicMonitor Platform from other similar products?
Ease of use, installation and customization. Lots of add-ons available for enterprise deployments
What is your favorite aspect of this product?
reliable monitoring and alerting, great support when needed
What do you dislike most about this product?
prices are constantly going up since new ownership, lack of focus on SMB, but more on large clients that need tons of features missing data sources for critical infrastructure and long time to get something implemented
What recommendations would you give to someone considering this product?
it's a great platform, but look out for cost and extra charges for add-on features if not deployed at large scale, the cost / benefit ratio can be pretty bad
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Respectful
Cons
- Less Generous
- Vendor's Interest First
- Under Delivered
Matthew F.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2021
Wonderful Software that has helped business
Likeliness to Recommend
What differentiates LogicMonitor Platform from other similar products?
Coming from another provider, their support and onboarding is top notch, their product gives us much more visibility into our network than we had before.
What is your favorite aspect of this product?
I like the Network configuration backup feature and the ability for me to write custom checks and leverage the API.
What do you dislike most about this product?
Integrations with a helpdesk could be more streamlined.
What recommendations would you give to someone considering this product?
I would definitely look at the value you can attain by using the product given its cost, it is a wonderful product and can do a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tom S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Easy to implement with lots of unique features
Likeliness to Recommend
What differentiates LogicMonitor Platform from other similar products?
The ease of setup and the functionality out of the box is far better than other products
What is your favorite aspect of this product?
The customisable dashboards allow us to display information exactly how we need to see it
What do you dislike most about this product?
The reporting function still requires some work
What recommendations would you give to someone considering this product?
Its free to trial, have a go and see what its all about today!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features