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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2021

The best monitoring solution we are aware of.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Saves Time

William G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

LM - Competitive, Comprehensive, and Creative

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

One big difference is that it is able to handle both Cloud and Onprem environments. It has grown in features and stability since we first acquired it while other products are stagnant or much slower to develop. The price point at the time for Logic Monitor was very competitive that may have changed due to additional features that we have enabled that they charge for. It has a comprehensive view of all of our infrastructure sans a really good automated mapping feature. It is an excellent tool which is very intuitive and easy to implement, configure and use and automate adding new systems as they appear in the environment.

What is your favorite aspect of this product?

The ability to customize monitoring or add new types of monitoring via data sources. There is a large user base in LM exchange that present you with opportunities to enable unique monitoring without the time of development.

What do you dislike most about this product?

Currently, I am surprised that Logic Monitor uses Jira internally but doesn't have an integration to support Jira. Its clunky in trying to make it work with triggering tickets from alerts and due to different alert levels and alert rule mechanism it doesnt track the ticket handling properly in Jira. Also a bit annoyed with a movement toward a solar winds type of pricing where you get knocked for every feature you want. I get it but being an older customer and seeing new features develop and want to try them out and having another price tag thrown down can be painful.

What recommendations would you give to someone considering this product?

Run a good comparison to the other products in the market. Does it have the features you are looking for at the price you want. It does many things well and they are continuing to improve but there is going to be a cost increase due to that improvement. Do you choose one that is developing slower, has the features you want and a more stable pricing over the long term. Once you get in a relationship with a vendor like Logic Monitor, its hard to get out because the migration is time consuming.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Do yourself a favor and use LogicMonitor!

Likeliness to Recommend

10 /10

What differentiates LogicMonitor Platform from other similar products?

Ease of customization and the support from the vendor are the 2 biggest differentiation factors for me!

What is your favorite aspect of this product?

I love how easy it is to deploy in a network and start monitoring. The API is also fantastic and feature-rich.

What do you dislike most about this product?

Sometimes its easy to make mistakes that can affect a lot of devices at the same time.

What recommendations would you give to someone considering this product?

Purchase the Pro Support engagement! The LogicMonitor PS team is fantastic and really made the difference during our initial deployment. Their team is extremely knowledgeable, and not just about their own platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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