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LogicMonitor

LogicMonitor Platform

Composite Score
8.1 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.1 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
7% Neutral
93% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 82

Network Quality of Service

85

Network Performance Management

84

Network Reporting

84

Operational Dashboard

84

Traffic Monitoring

83

Network Configuration Management

81

Network Analytics

80

Network Mapping

80

Network Environment Monitoring

78

Network Compliance Management

76

Vendor Capability Ratings

Average 81

Quality of Features

86

Ease of IT Administration

84

Vendor Support

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

82

Breadth of Features

80

Ease of Customization

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

76

LogicMonitor Platform Reviews

Tom P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2021

Excellent monitoring platform

Likeliness to Recommend

9 /10

What differentiates LogicMonitor Platform from other similar products?

Ease of implementation, customer support

What is your favorite aspect of this product?

Discovery features

What do you dislike most about this product?

I don't have any dislikes

What recommendations would you give to someone considering this product?

Check out the custom dashboards

Pros

  • Effective Service
  • Generous Negotitation
  • Over Delivered
  • Friendly Negotiation

Doug H.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

A bit of a learning curve, but incredibly useful!

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

LogicMonitor has a lot of very well thought-out LogicModules built for monitoring a wide variety of infrastructure devices, with pretty reasonable out-of-the-box alert thresholds. This helps to quickly set up alerts/monitoring with minimal fine-tuning needed.

What is your favorite aspect of this product?

Almost as much customization possibilities as you could ever want, especially for a SaaS product.

What do you dislike most about this product?

Some of the features and usage are not always totally user-intuitive, so it takes a little bit of effort to really be able to utilize LogicMonitor to its full potential.

What recommendations would you give to someone considering this product?

Look into all of the different infrastructure resources that can be monitored using LogicMonitor.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Fantastic product!"

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Caring
  • Client Friendly Policies
  • Helps Innovate

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