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LogicMonitor

LogicMonitor Platform

Composite Score
8.2 /10
CX Score
8.3 /10
Category
LogicMonitor Platform
8.2 /10

What is LogicMonitor Platform?

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

Company Details


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Awards & Recognition

LogicMonitor Platform won the following awards in the Network Monitoring - Enterprise category

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LogicMonitor Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogicMonitor Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogicMonitor Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Efficient Service
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

Traffic Monitoring

86

Operational Dashboard

86

Network Quality of Service

86

Network Performance Management

86

Network Reporting

85

Network Configuration Management

83

Network Environment Monitoring

83

Network Analytics

82

Network Compliance Management

82

Network Mapping

80

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of IT Administration

88

Quality of Features

88

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

84

Ease of Customization

84

Ease of Implementation

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

79

LogicMonitor Platform Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Room for product but coverage great product!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lorraine G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Amazing monitoring solution

Likeliness to Recommend

8 /10

What differentiates LogicMonitor Platform from other similar products?

The greatest strengths of the tool is the programmability it has, you can quickly configure metrics, call tree, escalation routes and much more within your portal, it is an agentless monitoring tool and with a single collector, we can monitor hundreds of devices , it is very convenient to view current and historical performance information illustrated in beautiful graphs and you can easily drill down to the short window you want to focus on, it is a great tool for performance monitoring and reporting for large IT environments Medium and cross-platform with a simple setup.

What is your favorite aspect of this product?

I like that you are using a proxy server to collect data and not an agent per device, the graphs and data displayed on the logical monitor are quite useful, the structure of the tools is logical and easy to navigate, it is very clear and It gives you a lot of information about what happens within your network, the best thing about LM is that we can monitor almost any device / statistics within our system, from servers, it also allows us to monitor a wide range of equipment all from a single platform, we allows us to focus on the important alerts and simply review the alerts that are mostly noise.

What do you dislike most about this product?

Cloud monitoring could be more robust, LogicMonitor has made great strides in this department, however there is more to develop compared to some of its competitors.

What recommendations would you give to someone considering this product?

Provides a lot of information and foresight of what to do in the future, I really recommend this product for the great service it offers.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Caring

Michael C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Great feature set! Not left wanting.

Likeliness to Recommend

10 /10

What differentiates LogicMonitor Platform from other similar products?

Being cloud hosted it has it own teams to keep the system uptimes ensures that the product is up and being monitor

What is your favorite aspect of this product?

Ease of adding new custom info to devices to integrate with 3rd party software.

What do you dislike most about this product?

Nothing much, originally I was not excited about using a cloud service to monitor networks of multiple clients as it would be an entrypoint but I have been converted.

What recommendations would you give to someone considering this product?

If it can integrate with your ticketing system its amazing!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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