What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLiveChat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
92 Plan to Renew
4
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
James B.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fantastic Product Allows My Business to Thrive
Likeliness to Recommend
What differentiates LiveChat from other similar products?
I think the mainstream messaging app integration is the best of all the softwares we reviewed. I feel that it is the most efficient when it is able to seamlessly be a part of the conversation so simply, as opposed to some other software programs where it is not as easy to integrate.
What is your favorite aspect of this product?
I think the connectivity to Mailchimp. We had worked on other solutions in order to effectively connect what we already used within the boundaries of our company, and this product just made things super easy for us to implement and use. I was really impressed by it!
What do you dislike most about this product?
I think I mentioned the fact that I need it to sound more like our voice. I think it limits what we can say in such a way that we find ourselves responding using vernacular that you wouldn't associate with the people interacting as part of the business.
What recommendations would you give to someone considering this product?
I would recommend making sure it is something that will work for you, and make sure you gather input from the people who are going to be managing this thing to make sure their comfort level is there when using the product.
Pros
- Appreciates Incumbent Status
- Security Protects
- Reliable
- Unique Features
Chandana C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2023
Immediate responsed platform
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Its quicker
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Look and feel
What recommendations would you give to someone considering this product?
Good to have
Pros
- Generous Negotitation
- Efficient Service
- Effective Service
- Caring
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Fantastic product!
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot distinguishes itself from other similar products through its ease of use and seamless integration with the popular LiveChat platform. It offers a user-friendly, no-code chatbot builder that allows businesses to create custom chatbots without extensive technical knowledge. Moreover, its deep integration with LiveChat's robust customer support features means you can seamlessly transition from chatbot interactions to human support, providing a holistic customer service experience. The chatbot's ability to handle complex tasks and its extensive library of predefined templates further set it apart from the competition.
What is your favorite aspect of this product?
My favorite aspect of the LiveChat ChatBot is its user-friendly, no-code chatbot builder, which empowers users to create customized chatbots without the need for extensive technical expertise.
What do you dislike most about this product?
One drawback I've found is that LiveChat ChatBot's more advanced features may require a steeper learning curve, making it a bit challenging for users who are new to chatbot development and customization.
What recommendations would you give to someone considering this product?
For those considering LiveChat ChatBot, I would recommend investing time in learning the chatbot builder to harness its full potential. Start with the predefined templates and gradually explore the more advanced features as you become familiar with the platform. Additionally, make the most of the integration with LiveChat's customer support features, as this can greatly enhance your customer service capabilities. Lastly, take advantage of any available resources, tutorials, or support to ensure a smooth and effective implementation of the chatbot into your customer service strategy.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
