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LiveChat

LiveChat

Composite Score
8.5 /10
CX Score
8.5 /10
Category
LiveChat
8.5 /10

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details


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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

92 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

7% Negative
6% Neutral
87% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 81

Voice or Text Input

82

Leads Generation

82

Multi-channel

82

Workflow Processing

81

Application Programming Interface

81

Personalized Service

81

Translation

80

Knowledgebase

80

Integration With CRM

79

Scheduled Availability

79

Learning and Adaptability

79

Vendor Capability Ratings

Average 80

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

80

Ease of Customization

80

Ease of Data Integration

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

77

LiveChat Reviews

Glenn S.

  • Role: C-Level
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Features disappoint. Lagging

Likeliness to Recommend

7 /10

What differentiates LiveChat from other similar products?

Cost is cheap

What is your favorite aspect of this product?

Has some good features in the Enterprise version but we continually get lagging as the issue

What do you dislike most about this product?

The slow response times

What recommendations would you give to someone considering this product?

Shop around

Pros

  • Friendly Negotiation
  • Efficient Service
  • Saves Time
  • Generous Negotitation

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Effective Service
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Simple and easy to use but very basic

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Less Reliable
  • Commodity Features
  • Less Generous

Naveen G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Fantastic product, great features and support

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

Good product support

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Great product, integrates easily with other applications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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