What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
92 Plan to Renew
4
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Workflow Processing
Application Programming Interface
Personalized Service
Translation
Knowledgebase
Integration With CRM
Scheduled Availability
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
LiveChat Reviews
Raidelyn P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
"Excellent program I love it."
Likeliness to Recommend
What differentiates LiveChat from other similar products?
This application is unique in comparison to others due to the fact that it is simple to use and setup, that its pricing is affordable, and that it has the greatest technical support staff.
What is your favorite aspect of this product?
I find that live chat is a wonderful medium for connecting with clients since both parties can hear one another without any interference.
What do you dislike most about this product?
For the life of me, I can't think of a single thing I dislike about this program.
What recommendations would you give to someone considering this product?
I would recommend the application to others since it is really simple to operate, and our customers enjoy talking with us through LiveChat the most. Our customers really enjoy using this program to schedule appointments.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Julia S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Very useful tool, I recommend it"
Likeliness to Recommend
What differentiates LiveChat from other similar products?
This program differs from others in its cost is expensive.
What is your favorite aspect of this product?
It is convenient because it is possible to integrate it with the primary social media platforms that we make use of. Because of this connection, our clients and potential sales prospects are now able to engage with our customer support team directly from inside our social networks, eliminating the need to access either our website or our mobile applications.
What do you dislike most about this product?
The web version of LiveChat ChatBot is flawless, but the mobile version is a little restricted; the mobile version, in my opinion, needs to extend the capabilities, such as the resolution tags that are not permitted to be placed in each contact, but the web version has this capability. LiveChat ChatBot implementation cost may be prohibitive for certain organizations, and that's not the only thing holding some businesses back from adopting it.
What recommendations would you give to someone considering this product?
I think it's a great software because it has a lot of useful functions and works well with Facebook Messenger. It's quite simple to organize your files, add tags, and look for specific information. For all this I recommend this tool.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time
Brian D.
- Role: Operations
- Industry: Retail
- Involvement: Initial Implementation
Submitted Oct 2022
Super easy to use and worth the money
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Customizations are rampant
What is your favorite aspect of this product?
The ease at which ti use
What do you dislike most about this product?
Expensesive
What recommendations would you give to someone considering this product?
Yes, 100% I woulf
Pros
- Saves Time
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Inhibits Innovation
- Commodity Features
- Less Inspiring
