What is LiveAgent?
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Generous Negotitation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
API Integration
Social Features
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
Alejo J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
LiveAgent your trusted call center
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent offers us a real time call center service with which you can use tools like live chat, knowledge base, call center, Social level tools, Automation, you have the opportunity for a free trial to know if it is a good investment option, after paying a membership you have full benefits, LiveAgent has been very good so far in helping us, including linking with a complementary business that will make sure it works well.
What is your favorite aspect of this product?
It's linking to all popular platforms is a big plus as is the chat, ticket management and our IVR all with just managing a pane of glass. What makes it fast and efficient enough to give your membership a try and what works best for us is the Rules feature, it allows us to set up automated workflows for better performance.
What do you dislike most about this product?
For us we think it would have better design the dark version, for example, is very basic, nothing intuitive as well as other issues of the panel, many times we tend to be confused about how to implement some features would be a good idea some kind of tutorial for those who purchase membership, but overall it is a fairly complete service.
What recommendations would you give to someone considering this product?
With different types of membership which are accessible, where they offer easy support and have all the information of customer cases and keep all communication with the client on a single platform as well as its CSAT function for email is included in the basic plan for these reasons we recommend it.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Altruistic
Ralph R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
Affordable, well-structured help desk software
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
To start with, set up of LiveAgent is fast and simplified as much as possible so it allows us to reach and engage with both our current and prospective clients in real time
What is your favorite aspect of this product?
The universal, all-in-one inbox is incredibly simple and its handled even by the least savvy users in the company
What do you dislike most about this product?
The only drawback is that sales reps have to periodically check in to their accounts in order to keep them active. So they have to set a reminder
What recommendations would you give to someone considering this product?
LiveAgent helps manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nancy R.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2022
Easy to install and use
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent offers a free trial
What is your favorite aspect of this product?
My favorite aspect of this product is is the social feature which allows use of different social media platforms to communicate with customers of colleagues
What do you dislike most about this product?
There is nothing I dislike about this product
What recommendations would you give to someone considering this product?
I recommend this product to professionals in any field where they communicate with many customers since it supports various languages
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
