What is LiveAgent?
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Generous Negotitation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
API Integration
Social Features
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
Kedar K.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2023
A standalone and especial Help Desk Software.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent increases customers satisfaction level. It's possible to generate new qualified leads with LiveAgent. It's has a dedicated customer support team that offers support services 24/7.
What is your favorite aspect of this product?
It's possible to manage customers quieries and resolve their complaints with LiveAgent. It's possible to communicate and engage with our customers through live chat feature across multiple communication channels with LiveAgent. It's simple to create tickets with this tool. It streamlines customer support services.
What do you dislike most about this product?
My experience with LiveAgent has been outstanding and remarkable thus I have nothing to regret.
What recommendations would you give to someone considering this product?
It's a ticket management and help desk solution that every organization needs to have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Regan M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Best Tool For Knowledge Management
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
The software is great when it comes to ticketing and also offers great features as a chat solution
What is your favorite aspect of this product?
It makes business customer interactions easy I like the ticketing system The software is manageable and easy to use
What do you dislike most about this product?
So far LiveAgent has been great. No dislikes
What recommendations would you give to someone considering this product?
I recommend LiveAgent thanks to its customer business relationship features such as chat capabilities. It makes customer care easy besides being a great tool for knowledge management
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Sarah C.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
LiveAgent helps with sales and customer service
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent is used to provide traditional customer service as well as sales interactions with customers. Chat is an additional channel via which we may support our clientele, alongside the telephone and electronic mail.
What is your favorite aspect of this product?
LiveAgent is a terrific tool for businesses that wish to provide assistance to their clients. It's also a fantastic tool for bringing in new business for us. If a customer seems interested during a conversation, we always try to close the deal. Customers have too much leeway in rejecting your offer. LiveAgent's streamlined automated process makes it simple for our agents to close the deal when a customer enters their desired product and shipping details.
What do you dislike most about this product?
Personally, I'm not a fan of the concept of a "Leaderboard" to rank real estate brokers. Nothing negative to report, really. Could benefit from additional auto-response options. Some of the translation tools may use some work.
What recommendations would you give to someone considering this product?
If you need a comprehensive, user-friendly, and straightforward helpdesk software solution, then this is a perfect option. Because of the improvements and streamlining, the CS team is able to handle more tickets.
Pros
- Effective Service
- Helps Innovate
- Reliable
- Performance Enhancing
