What is LiveAgent?
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Generous Negotitation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
Social Features
API Integration
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
Harish a.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Best Ticketing and chat support platform
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Its Ticketing features which enables easy to use and centralized dashboard helps to know the priority of the ticket raised by customer and its support collision feature helps to work only one person with the ticket helping to save resources.
What is your favorite aspect of this product?
Live Agent as all-in-one help desk solution, combining email, live chat, phone assistance, social media, and ticketing on a one platform.
What do you dislike most about this product?
When compared to other enterprise-level customer support solutions, Live Agent lack in advanced AI capabilities and functionalities.
What recommendations would you give to someone considering this product?
Live agent provides best support and resolves the tickets quickly . It has a multiple channel support which helps to user to take support from any of the channel like email, messages, social platforms.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Manos C.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jan 2024
Cheat but lack of features. Good for small orgs.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Easy to use and cheap.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
No updates on features and integrations
What recommendations would you give to someone considering this product?
Get something better if you are within budget
Pros
- Reliable
- Security Protects
- Enables Productivity
- Trustworthy
Cons
- Inhibits Innovation
- Charges for Enhancements
- Slower Product Innovation
Mohammed S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
A multi channeled live interaction support.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
It uses a powerful ticketing feature where it helps us to prioritize, categorize the ticket raised by user. Moreover it has a multi channel support which helps to communicate to support easily from any channel.
What is your favorite aspect of this product?
It has a deep knowledge base which allows us to get the solution on our own and it connects to support easily in less time without any delays.
What do you dislike most about this product?
Providing more languages will improve the various people to interact more with support.
What recommendations would you give to someone considering this product?
Live agent unique capability to provide support and incredible ticket system helps your organization to saves so much of the cost cuttings by using its AI , automate, Knowledge base features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
