Lead Liaison Customer Reviews 2025 | Social Media Management

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Lead Liaison

Composite Score

7.4 /10

CX Score

7.8 /10

5 Reviews Write a Review

What is Lead Liaison?

Lead Liaison is an application development company that designs, develops, and sells cloud-based marketing and sales automation software.

Company Details

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Lead Liaison Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lead Liaison?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Social Post Archival

100

Dashboards and Visualization

Social Response Management

Campaign Execution

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Sentiment Analysis

Trend Analysis

Vendor Capability Ratings

Average 86

Vendor Support

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Lead Liaison Reviews

Rod C.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Fundamental Software for Social Site Management

Likeliness to Recommend

10 /10

What differentiates Lead Liaison from other similar products?

Lead Liaison captures the dynamics and the trends in the industry and evaluates them. Lead Liaison increases the engagements, as it responds to comments from the users through the social sites.

What is your favorite aspect of this product?

Lead Liaison has the option of automatic publication or content posting, allowing a smooth information spread. Also, Lead Liaison manages lead, through an integrated CRM that consistently keep the conversation going.

What do you dislike most about this product?

Lead Liaison has the influence on the social sites, making the right submission and analysis to the necessary players. There is a progressive way in competing with different companies through proper social marketing.

What recommendations would you give to someone considering this product?

Lead Liaison is a systematic social analytical application, whose intervention remains considerable and reliable. The plans to use Lead Liaison for excellent social monitoring brings a blueprint of a successful business orientation.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Events

Lead Liaison

What is Lead Liaison?

Company Details

Need Assistance?

Lead Liaison Ratings

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Lead Liaison?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Lead Liaison Reviews

Rod C.

Fundamental Software for Social Site Management

Likeliness to Recommend

Pros

Title

Feature Ratings

Social Post Archival

Dashboards and Visualization

Social Response Management

Campaign Execution

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Sentiment Analysis

Trend Analysis

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement