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LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.7 /10

116 Reviews Write a Review

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

Filter By

1 Top Rated Capabilities

7 Top Rated Features

2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 82%
Conflict Resolution:: 84%
Strategy & Innovation:: 81%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative

10% Neutral

84% Positive

Pros

Reliable
Performance Enhancing
Respectful
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vault for Each User

Work and Personal

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Rahul K.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Simple yet Secure - LastPass

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

It provides seamless synchronisation between all devices, this makes life so much simpler

What is your favorite aspect of this product?

Super easy to use, requires less training time Autofill features are also super helpful

What do you dislike most about this product?

Pricing wise, its a bit expensive

What recommendations would you give to someone considering this product?

Evaluate and identify the right pricing tier before you make the purchase decision.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Jane F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Excellent and easy to use application

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Accessibility on multiple devices by multiple people.

What is your favorite aspect of this product?

Easy to use and ability to view my entire vault.

What do you dislike most about this product?

Tries to autofill name/address/phone in too many unrelated places.

What recommendations would you give to someone considering this product?

You will accumulate passwords fast, so be organized and set up folders that work for you.

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

John S.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Modern password management software.

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Userbility and maintainability of the product. Simple user interface and and availability of password management by one identity.

What is your favorite aspect of this product?

The product allows encryption and decryption. Availability of factors of authentication.

What do you dislike most about this product?

Availability of a password generator and vault for each user.

What recommendations would you give to someone considering this product?

The product is a reliable password management software I highly recommend it for small and medium organisations.

Pros

Helps Innovate
Acts with Integrity
Over Delivered
Continually Improving Product

How We Deliver

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Rahul K.

Simple yet Secure - LastPass

Likeliness to Recommend

Pros

Jane F.

Excellent and easy to use application

Likeliness to Recommend

Pros

John S.

Modern password management software.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Vault for Each User

Work and Personal

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement