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What is LastPass Password Management?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
1
Since last award
91 Plan to Renew
85 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 85%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 83%
- Strategy & Innovation:
- 80%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass Password Management?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Multi-Factor Authentication (MFA)
Work and Personal
Encryption and Decryption
Vault for Each User
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
LastPass Password Management Reviews

Alexis T.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Easily deployable as an Enterprise Solution
Likeliness to Recommend
What differentiates LastPass Password Management from other similar products?
LastPass integrates well with the browser and allows for customization in my personal vault.
What is your favorite aspect of this product?
The ease of access paired with security bolstering.
What do you dislike most about this product?
The integration features sometimes auto-fill when I don't want them to or block the "show password" option on some sites.
What recommendations would you give to someone considering this product?
It's secure, convenient, and a useful tool in your business arsenal. If you have a lot of data/sites that need to be accessed company-wide this could be agreat fit.
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Mukul C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Easy to use and save a lot of time
Likeliness to Recommend
What differentiates LastPass Password Management from other similar products?
First point would be Trust factor, as LastPass have been a industry standard since a long time. People have a certain level of trust while using Lastpass, which is totally a USP from another product. Another would be the Usability of the product, which is very user friendly and Intuitive.
What is your favorite aspect of this product?
Features, Safety and Client Service
What do you dislike most about this product?
Sharing passwords with your colleagues is sometimes frustrating experience
What recommendations would you give to someone considering this product?
Definitely go for it, it is safe, easy to use and saves a lot of productive time.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time

Rajesh S.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Jul 2021
Easy to use but doesn't save much time
Likeliness to Recommend
What differentiates LastPass Password Management from other similar products?
Ease of you
What is your favorite aspect of this product?
Auto fill
What do you dislike most about this product?
Doesn't do much
What recommendations would you give to someone considering this product?
Not sure what value it provides
Pros
- Reliable
- Efficient Service
- Appreciates Incumbent Status
- Unique Features
Cons
- Inhibits Innovation
- Slower Product Innovation
- Under Delivered