What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Artificial Intelligence Engine
Natural Language Processing
Personalized Service
Intent Extraction
Learning and Adaptability
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
PRANAV P.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
70% pre-built feature Huge time saver Lag support
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
You can go to production within couple of weeks; as kore has already built multiple things and we can use them off the bat. We dont have to reinvent the wheel or take care of every small Details like we have to do in other platforms like rasa and dialogflow. Its just kore need to establish direct connectivity with oracle db and no one can beat it in the industry
What is your favorite aspect of this product?
Many features are already built, We can directly use them Like Pipeline building Intent config API management Primary UI LLM
What do you dislike most about this product?
No direct connectivity to Oracle DB Everytime we have to render the data via API Secondly their Training is very primary, only basic things are being taught, no complex chatbot is being built and taught in the training
What recommendations would you give to someone considering this product?
Just go for it; Understand the API flow And how composite entities work
Pros
- Enables Productivity
- Trustworthy
- Inspires Innovation
- Includes Product Enhancements
Cons
- Under Delivered
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Feb 2024
Easy to use and build bot.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Saves Time
- Acts with Integrity
Shirisha M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to develop and use.
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
NLP algorithms and machine leaning is very good
What is your favorite aspect of this product?
conversation flow
What do you dislike most about this product?
rich responses that does not support while integrating
What recommendations would you give to someone considering this product?
Good to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing