What is Kore.ai AI for Service?
Leverage agentic capabilities to empower customers and create personalized service experiences. AI for Service differentiates service experiences with agentic AI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai AI for Service?
Pros
- Enables Productivity
- Saves Time
- Altruistic
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Translation
Artificial Intelligence Engine
Personalized Service
Natural Language Processing
Intent Extraction
Workflow Processing
Learning and Adaptability
Leads Generation
Other Integrations
Generative AI
Retrieval augmented generation
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Kore.ai AI for Service Reviews
Gatukumi E.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
An Exceptional Virtual Assistant Software
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
With Kore.ai Experience Optimization Platform, it's easy for a business in any industry to professionally and efficiently engage customers, employees and partners thanks to the amazing virtual assistant features.
What is your favorite aspect of this product?
The software makes it easy to engage customers, partners, and employees. Setting up Kore.ai is easy and it's highly customisable. I like that this product is ideal for businesses of all sizes no matter the industry. It's relatively affordable
What do you dislike most about this product?
With it's many features, using it is not always easy for first timers.
What recommendations would you give to someone considering this product?
Kore.ai Experience Optimization Platform offers best features as a virtual assistant software. It's affordable, offers lot's of features, it is customizable and most importantly, it's ideal for businesses across all industries.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Khevin C.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Increasing conversions in the retail industry
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
I have tried and tested various e-commerce solutions as well as chatbots but Kore.ai is the one that had the long term approach: it's intelligent chatbots not online responded to general queries, but were also able to process orders across multiple e-commerce channels. Furthermore, the ability to upsell via personalized offers makes Kore.ai one of the most useful and intuitive tools in the industry.
What is your favorite aspect of this product?
I find the order tracking features important and useful: being able to query these information in a instant saves the business from having to acquire 3rd party software to manage this crucial part of the retail and e-commerce process.
What do you dislike most about this product?
When we first tried Kore.ai, we had to go through the request a demo steps: I believe that should this has been an automated step, we would have embarked on this solutions sooner. Also, listing the price publicly is important when it comes to transparency in my opinion.
What recommendations would you give to someone considering this product?
If you want to optimize your business processes and use your human resources elsewhere, while having a smart AI managing from your communications to your sales, then Kore.ai is the ideal solutions. It's a superb, if not the best virtual assistant you can get.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Loise K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Amazing Capabilities With Kore.ai
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
Unlike most other software in it's category, Kore.ai is AI powered. In addition, the software allows customization and therefore it can meet different business needs
What is your favorite aspect of this product?
Using Kore.ai is easy and so is customizing it. The software is affordable despite being easy to use and resourceful. With this software, we have the best virtual assistants and we have greatly improved interactions and conversations
What do you dislike most about this product?
Kore.ai is an all round Software and has been good since deployment
What recommendations would you give to someone considering this product?
If your business is shopping around for a virtual assistant that is customizable and one that has been proven to work, then I recommend Kore.ai. we have used successfully and it's one of the best.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
