Kommo Customer Reviews 2026 | Customer Relationship Management

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Kommo

Composite Score

8.7 /10

CX Score

8.7 /10

54 Reviews Write a Review

What is Kommo?

Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.

Company Details

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Awards & Recognition

Kommo won the following awards in the Customer Relationship Management - Midmarket category

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2026 Data Quadrant Champion

Latest Award, 2026

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Kommo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kommo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kommo?

0% Negative

9% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Helps Innovate
Reliable

Feature Ratings

Average 84

Collaboration

Lead Management

Activity and Workflow Management

Mobile

Sales Management

Account and Contact Management

Quote Contract and Proposal

Marketing Management

Customer Service Management

Telephony and Call Center Management

Analytics and Reporting

Vendor Capability Ratings

Average 77

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Kommo Videos

Kommo Reviews

Italo C.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Good software and support

Likeliness to Recommend

9 /10

What differentiates Kommo from other similar products?

The easy use and the support team who is really willing to help

What is your favorite aspect of this product?

Friendly platform

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

I would recommend them to import data and concentrate all information about the customers on the platform

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Luiz Gustavo A.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Intuitive CRM with seamless WhatsApp integration

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

The ease of integration with WhatsApp, the ease of organizing my clients into categories, the very intuitive system with easy visualization, the excellent customer service

What is your favorite aspect of this product?

Easy to use, I never needed support.

What do you dislike most about this product?

Nothing to complain about.

What recommendations would you give to someone considering this product?

Don't struggle any longer with organizing your leads and customers; separate them into categories.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rodrigo O.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Kommo improved the management of my business.

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

Without a doubt, Kommo is the best CRM I've ever tested! It integrates incredibly well with all the apps I use to create content, WhatsApp, Instagram, Facebook, Telegram and the most amazing thing is that it centralizes everything in one place, which greatly facilitates customer service. It creates automatic sales funnels, which speeds up the lead tracking process. What I found sensational were the automation templates and the salesbot that help save time when creating flows, meaning you don't have to create them from scratch every time. Furthermore, customer service becomes much more personal and human, since the complete history of conve

What is your favorite aspect of this product?

What I found amazing were the automation templates and the sales bot, which help save time when creating flows; in other words, you don't have to create them from scratch every time.

What do you dislike most about this product?

It's a great platform, but sometimes the service can be a little slow.

What recommendations would you give to someone considering this product?

I highly recommend it, both for those who are starting out and want structure, and for companies that are already looking to optimize processes and have real clarity in managing customer relationships.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Kommo

What is Kommo?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Kommo Ratings

91 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Kommo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kommo Videos

The Ultimate CRM Solution: A Kommo Rundown

Kommo Reviews

Italo C.

Good software and support

Likeliness to Recommend

Pros

Luiz Gustavo A.

Intuitive CRM with seamless WhatsApp integration

Likeliness to Recommend

Pros

Rodrigo O.

Kommo improved the management of my business.

Likeliness to Recommend

Pros

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2
Since last award

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Feature Ratings

Collaboration

Lead Management

Activity and Workflow Management

Mobile

Sales Management

Account and Contact Management

Quote Contract and Proposal

Marketing Management

Customer Service Management

Telephony and Call Center Management

Analytics and Reporting

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support