KnowledgeOwl Customer Reviews 2026 | Knowledge Management

This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

KnowledgeOwl

Composite Score

8.2 /10

CX Score

8.5 /10

42 Reviews Write a Review

What is KnowledgeOwl?

KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

KnowledgeOwl won the following awards in the Knowledge Management category

Filter By

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

9 Top Rated Capabilities

9 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

KnowledgeOwl Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowledgeOwl.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowledgeOwl?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Cataloging

Configurable Knowledge Repository

Workflow and Approval Management

Role-Based Access

Reporting and Analytics

Rich Text Editor

Intelligent Search

Bulk Actions

API Integration

Version Control

Social Features

Vendor Capability Ratings

Average 86

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

KnowledgeOwl Screenshots

KnowledgeOwl Reviews

Misca Z.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

KnowledgeOwl is significant for Knowledge Sharing

Likeliness to Recommend

10 /10

What differentiates KnowledgeOwl from other similar products?

KnowledgeOwl offers Sustainable training to all business sales personnel.

What is your favorite aspect of this product?

KnowledgeOwl gives accurate online knowledge for companies and all the employees.

What do you dislike most about this product?

KnowledgeOwl is digital and has substantial navigation for marketing.

What recommendations would you give to someone considering this product?

KnowledgeOwl is a friendly and robust knowledge sharing solution for credible assistance

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Ease of setup and world-class support

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Client Friendly Policies

Jason V.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

KO: Create Perfect Knowledge Base

Likeliness to Recommend

8 /10

What differentiates KnowledgeOwl from other similar products?

KnowledgeOwl has strong security tools that restrict and choose which reader groups should access and read articles.

What is your favorite aspect of this product?

Managing articles by bulk editing and reordering saves time. With KnowledgeOwl, i’m able to create subdomain for my knowledge base urls.

What do you dislike most about this product?

Setting up private domain for my first knowledge base url was hectic although technical team offered relevant tutorials.

What recommendations would you give to someone considering this product?

Seek support for free from the vendor if you encounter issues creating knowledge base with KOWL.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Events

KnowledgeOwl

What is KnowledgeOwl?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

KnowledgeOwl Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love KnowledgeOwl?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Version Control Tracking of document versions with each iteration of document changes.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

KnowledgeOwl Screenshots

Product visual

AIchatbot

Style Guide, with AI review

screenshot of search settings

Owl Analytics (built-in robust analytics)

Subscriptions

Style Guide

Customize default text

KnowledgeOwl Reviews

Misca Z.

KnowledgeOwl is significant for Knowledge Sharing

Likeliness to Recommend

Pros

Ease of setup and world-class support

Likeliness to Recommend

Pros

Jason V.

KO: Create Perfect Knowledge Base

Likeliness to Recommend

Pros

Most Popular KnowledgeOwl Comparisons

Confluence

HubSpot Service Hub

Freshdesk

Zoho Desk

Zendesk for Service

Guru

Schedule Your Call

1
Since last award

2
Since last award

Feature Ratings

Cataloging

Configurable Knowledge Repository

Workflow and Approval Management

Role-Based Access

Reporting and Analytics

Rich Text Editor

Intelligent Search

Bulk Actions

API Integration

Version Control

Social Features

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features