What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceKnowledgeOwl Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on KnowledgeOwl.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
KnowledgeOwl Screenshots
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2022
Ease of setup and world-class support
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
Jason V.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
KO: Create Perfect Knowledge Base
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
KnowledgeOwl has strong security tools that restrict and choose which reader groups should access and read articles.
What is your favorite aspect of this product?
Managing articles by bulk editing and reordering saves time. With KnowledgeOwl, i’m able to create subdomain for my knowledge base urls.
What do you dislike most about this product?
Setting up private domain for my first knowledge base url was hectic although technical team offered relevant tutorials.
What recommendations would you give to someone considering this product?
Seek support for free from the vendor if you encounter issues creating knowledge base with KOWL.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Steven N.
- Role: Finance
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Feb 2022
Great Solution to Update our Employees and Clients
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
I have never tried other knowledge management systems, but I believe KnowledgeOwl is exceptional since it offers free trial, which I couldn’t find on other tools when I was researching.
What is your favorite aspect of this product?
It has fairly simple, easy-to-use and intuitive UI, wide array of knowledge management capabilities and availability of fair pricing. KnowledgeOwl has improved knowledge base for employees and customers in my current organization.
What do you dislike most about this product?
I haven’t used KnowledgeOwl for quite long, but there’s no definite issue nor missing capability on it.
What recommendations would you give to someone considering this product?
To ensure your employees get the right information at the right time, I would advice all prospects to try KnowledgeOwl. Don’t forget to enjoy 30 days free trial before upgrading.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
