Kintone Customer Reviews 2026 | Business Process Management

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Kintone

Composite Score

8.4 /10

CX Score

8.7 /10

35 Reviews Write a Review

What is Kintone?

Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.

Company Details

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Awards & Recognition

Kintone won the following awards in the Business Process Management category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

1 Top Rated Capabilities

5 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

6 Top Rated Capabilities

7 Top Rated Features

2022

Kintone Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kintone.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

4
Since last award

94 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kintone?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Efficient Service
Security Protects
Helps Innovate

Feature Ratings

Average 85

Business Rules Management

Process Monitoring and Optimization

Process Modelling and Design

Form and Report Building

Process Management

Analytics and Reporting

Collaboration

BPM Workflow and Approvals

Deployment

Mobile

Process Simulation and Execution

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Vendor Support

Kintone Reviews

James B.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Very simple to use and customer service is great.

Likeliness to Recommend

10 /10

What differentiates Kintone from other similar products?

Customer service is very friendly and helped us implement quickly

What is your favorite aspect of this product?

Nothing I can think of

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

Buy this software and install in minutes and now hours.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Great product for organization and efficiency.

Likeliness to Recommend

1 /10

Pros

Client Friendly Policies
Fair
Reliable
Performance Enhancing

Keda L.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

It was a game changer for us

Likeliness to Recommend

9 /10

What differentiates Kintone from other similar products?

I am not familiar with other similar products

What is your favorite aspect of this product?

I am able to change the app the way I want

What do you dislike most about this product?

The user interface was not intuitive

What recommendations would you give to someone considering this product?

if you have been using excel or other tools to collect data, time to switch to Kintone

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Events

Kintone

What is Kintone?

Company Details

Need Assistance?

Awards & Recognition

Kintone Ratings

80 Likeliness to Recommend

4 Since last award

94 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Kintone?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kintone Reviews

James B.

Very simple to use and customer service is great.

Likeliness to Recommend

Pros

Great product for organization and efficiency.

Likeliness to Recommend

Pros

Keda L.

It was a game changer for us

Likeliness to Recommend

Pros

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4
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2
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Feature Ratings

Business Rules Management

Process Monitoring and Optimization

Process Modelling and Design

Form and Report Building

Process Management

Analytics and Reporting

Collaboration

BPM Workflow and Approvals

Deployment

Mobile

Process Simulation and Execution

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Vendor Support