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Kibo Commerce

Kibo eCommerce

Composite Score

6.4 /10

CX Score

6.6 /10

11 Reviews Write a Review

What is Kibo eCommerce?

Kibo is an extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform’s underlying technology powers our unified commerce solutions, across B2C and B2B ecommerce, order management, and personalization. Centralize your strategy, increase agility, and gain valuable customer insights that maximize ROI with our unified platform. Our end-to-end commerce product combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce, and enterprise order management.

Company Details

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Kibo eCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kibo eCommerce?

10% Negative

5% Neutral

85% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Friendly Negotiation
Charges for Enhancements

Feature Ratings

Average 73

Microsite Management

Content Localization

Payment Processing

Predictive Recommendations

Reporting and Analytics

Order Portal

Retargeting Capabilities

Integrated Search

Order Management

Catalog Management

Content Management

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Kibo eCommerce Reviews

Anand K.

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Kibo can be the best partner for your ecommerce.

Likeliness to Recommend

10 /10

What differentiates Kibo eCommerce from other similar products?

Users can manage B2B and B2C operations from a single dashboard using shared services across all of the unified system solution areas, such as price and promotions and a common product catalogue, thanks to the single-admin, multi-site eCommerce platform. Kibo eCommerce is the ideal option for every team of business users because it was built with powerful out-of-the-box features and is extremely extendable to enable the most distinctive modifications.

What is your favorite aspect of this product?

The many OOTB features are nice. There are numerous programs in Kibo that can be used right from the start without the need for special coding. Additionally, you can add original code using the extension API. They have a well-thought-out plan for including new features. It is simple to operate with them. Kibo offers excellent site scaling capabilities and tools to enable.

What do you dislike most about this product?

Although I'm assured the latter should be possible, it would be wonderful if we could duplicate across our sandbox and producing a wide, or at the very least be able to create a new copy of our production tenant to use as a new sandbox. Although reporting is still under development, GA satisfies our demands, so we aren't really concerned.

What recommendations would you give to someone considering this product?

It offers fantastic functionalized pages that make it simple to customize your website or newsletters. It is highly robust and has made running rather simple. The team has found it to be quite simple to manage the e-commerce and advertising aspects. It offers us rapid fixes that make modifying and shipping out our purchases very simple.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2022

Great user friendly interface

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Unique Features
Saves Time
Reliable

How We Deliver

Events

Kibo eCommerce

What is Kibo eCommerce?

Company Details

Need Assistance?

Kibo eCommerce Ratings

79 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kibo eCommerce?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Kibo eCommerce Reviews

Anand K.

Kibo can be the best partner for your ecommerce.

Likeliness to Recommend

Pros

Great user friendly interface

Likeliness to Recommend

Pros

Title

Feature Ratings

Microsite Management

Content Localization

Payment Processing

Predictive Recommendations

Reporting and Analytics

Order Portal

Retargeting Capabilities

Integrated Search

Order Management

Catalog Management

Content Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation