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Kibo Commerce

Kibo eCommerce

Composite Score

6.4 /10

CX Score

6.6 /10

11 Reviews Write a Review

What is Kibo eCommerce?

Kibo is an extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform’s underlying technology powers our unified commerce solutions, across B2C and B2B ecommerce, order management, and personalization. Centralize your strategy, increase agility, and gain valuable customer insights that maximize ROI with our unified platform. Our end-to-end commerce product combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce, and enterprise order management.

Company Details

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Kibo eCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kibo eCommerce?

10% Negative

5% Neutral

85% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Friendly Negotiation
Charges for Enhancements

Feature Ratings

Average 73

Microsite Management

Content Localization

Payment Processing

Predictive Recommendations

Reporting and Analytics

Order Portal

Retargeting Capabilities

Integrated Search

Order Management

Catalog Management

Content Management

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Kibo eCommerce Reviews

CA Santosh A.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Order management personalisation leadership

Likeliness to Recommend

9 /10

What differentiates Kibo eCommerce from other similar products?

it is smooth and easy to use

What is your favorite aspect of this product?

easy to use, i.e. it can be used by small teams and large enterprises

What do you dislike most about this product?

Support system is bit disappointing

What recommendations would you give to someone considering this product?

As it is a base e-commerce engine, that is why it may sometimes not be the best scalable system for custom solutions.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Elena D.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

There are so many tools like this, buy 100%better!

Likeliness to Recommend

1 /10

What differentiates Kibo eCommerce from other similar products?

Lacks innovation. No motivation from the team members

What is your favorite aspect of this product?

Unfortunately none - unreliable tool. Waste of money.

What do you dislike most about this product?

Everything from product all the way to the customer support team

What recommendations would you give to someone considering this product?

Try looking somewhere else.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Javier G.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Good option

Likeliness to Recommend

6 /10

What differentiates Kibo eCommerce from other similar products?

Kibo eCommerce distinguishes itself through its unified omnichannel approach, providing a seamless shopping experience across various platforms. Its robust features include order management, personalization, and analytics, setting it apart from other e-commerce solutions. Consider evaluating your specific business requirements to see if Kibo aligns well with your needs

What is your favorite aspect of this product?

Kibo eCommerce for its comprehensive omnichannel capabilities, enabling businesses to seamlessly integrate and manage their online and offline sales channels.

What do you dislike most about this product?

Kibo eCommerce can be steep, particularly for those new to the platform. It's advisable to explore user reviews and possibly take advantage of any available trial periods to assess its suitability for your business.

What recommendations would you give to someone considering this product?

Before choosing Kibo eCommerce, carefully evaluate your business needs and consider the complexity of your sales channels. Take advantage of any available demos or trial periods to test the platform's features and assess how well it aligns with your specific requirements. Additionally, seek insights from businesses similar to yours that have successfully implemented Kibo for a more informed decision

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

How We Deliver

Events

Kibo eCommerce

What is Kibo eCommerce?

Company Details

Need Assistance?

Kibo eCommerce Ratings

79 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kibo eCommerce?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Kibo eCommerce Reviews

CA Santosh A.

Order management personalisation leadership

Likeliness to Recommend

Pros

Elena D.

There are so many tools like this, buy 100%better!

Likeliness to Recommend

Cons

Javier G.

Good option

Likeliness to Recommend

Pros

Title

Feature Ratings

Microsite Management

Content Localization

Payment Processing

Predictive Recommendations

Reporting and Analytics

Order Portal

Retargeting Capabilities

Integrated Search

Order Management

Catalog Management

Content Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation