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Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Khoros Social Media Management
8.6 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

85

Social Asset Management

85

Campaign Execution

84

Sentiment Analysis

84

Social Response Management

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

83

Contextual Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Availability and Quality of Training

86

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of IT Administration

80

Quality of Features

79

Usability and Intuitiveness

79

Khoros Social Media Management Reviews

Sakshi S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Social media app to bring more business & revenue

Likeliness to Recommend

10 /10

What differentiates Khoros Social Media Management from other similar products?

Adaptable to new changes as per business requirements , and brings lot of traffic to the website with publishing and more engagement

What is your favorite aspect of this product?

The support team is very active and supportive , easy to implement in less time consumption , more work in less time

What do you dislike most about this product?

I really enjoy working on this , there is no feature to be disliked

What recommendations would you give to someone considering this product?

Always recommend to do social media marketing,bring more traffic to the channel , campaigning can be done which can produce success results

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miguel G.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Manage campaigns in networks with excellence

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Allows you to manage content on different platforms without being complicated, Khoros is an ideal tool when you need to create and distribute content so that messages are captured with greater results, having better visions of what is interesting to clients, since it analyzes campaigns and the response to them including analyzing the competition efficiently

What is your favorite aspect of this product?

What I like is that it has a content library that helps to better manage from the time to the platforms to be distributed, since everything is done in real time, it allows filtering even by keywords, as well as creating forms that are customizable without being complicated

What do you dislike most about this product?

I have no problems, its platform has become one of the most relevant options due to its type and high adaptability

What recommendations would you give to someone considering this product?

It helps to manage networks and the campaigns that are distributed in it, being easy to understand and since it is based on the cloud, it is more secure.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Respectful

Elana P.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Good social management platform."

Likeliness to Recommend

7 /10

What differentiates Khoros Social Media Management from other similar products?

This program is unique in comparison to others since it is a program that has high levels of content management and competitiveness on the networks; an example of such a program is Khoros; it has been extremely lucrative and excellent. It is highly user-friendly, has a lot of wonderful stuff, and provides a really dynamic experience for whomever is in charge of utilizing it.

What is your favorite aspect of this product?

We'll be keeping a close eye on things and becoming involved. We needed a program that could efficiently import all of the comments that come in every day, and this one does the trick. The team's ability to keep tabs on the community and interact with its members was greatly enhanced. The crew provides excellent customer service and is quick to respond to any inquiries. They'll do what they can to be of assistance.

What do you dislike most about this product?

It's a lot, and there are moments when it feels like too much. Tracking your progress back to where you were might be difficult while observing streams. Functions - We were unable to make use of a few of the functions since they were inadequate for our purposes. To be more specific, the data analytics and media archive. For our purposes of listening and reporting, we have discovered that alternative technologies are more reliable. Because of this, we were unable to find what we were looking for in the content collection. Costly - Way more so than the market average.

What recommendations would you give to someone considering this product?

Because Khoros is so good at engaging with our customers through various social media platforms, I highly urge that you sign up for this program. Managing several accounts and different social media networks is a relatively simple process.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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