What is Kayako?
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
5
Since last award
78 Plan to Renew
17
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kayako?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Collaboration
Contact Center Integration
Intelligent Search
Customer Service Knowledge Management
Customer Service Workflow Management
Analytics and Reporting
Customer Community Management
Customer Self Service Capabilities
Mobile Customer Care
Multi Channel Support
Agent Scripting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Kayako Reviews
Kostiantyn B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Simple solution for fair price.
Likeliness to Recommend
What differentiates Kayako from other similar products?
I would say the price and simplicity to start. It's really cheaper than competitors and easy to set up your chat and knowledge hub.
What is your favorite aspect of this product?
1. Price. 2. Mobile app. 3. Simplisity.
What do you dislike most about this product?
You may wait for several hours or days to get an answer sometimes.
What recommendations would you give to someone considering this product?
If you are not looking for a complex solution with advanced analytics and tons of features — kayako is a great tool to start with.
Pros
- Efficient Service
- Transparent
- Trustworthy
- Caring
Temur D.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2022
Fantastic product for a multilingual CS team
Likeliness to Recommend
What differentiates Kayako from other similar products?
It allows creating tasks in any language, without needing to use external tools
What is your favorite aspect of this product?
The ability to use macros when working on numerous tickets really helps to speed up the process
What do you dislike most about this product?
Nothing to complain about
What recommendations would you give to someone considering this product?
If you're running a company, which offers customer support in many languages and wants to be efficient, than Kayako is one-stop shop for you
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
huzefa b.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
not applicable
Likeliness to Recommend
What differentiates Kayako from other similar products?
not applicable
What is your favorite aspect of this product?
interface and speed of tool. also the product is excellent
What do you dislike most about this product?
comments and
What recommendations would you give to someone considering this product?
good product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing