This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.3 /10
CX Score
8.4 /10
Category
JotForm
8.3 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

84

Electronic Signatures

82

Mobility

81

Drag and Drop Design

80

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

APIs and Integration

76

Version Management

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Vendor Support

78

Availability and Quality of Training

77

JotForm Reviews

Jennie R.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Fully automated Field Staff programme via Jotform

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

I can’t comment on any other e-form providers as I have only worked with Jotform, but what I can say, I think the system is very impressive. It has allowed us to automate a Field Staff programme that is almost completely automated, which has saved us a lot of admin in the background. We display a survey, the user completes and their application is either accepted or denied. If accepted they are sent a contract to sign via Docusign, once signed they enter our welcome programme via Klaviyo - all of which are fully automated

What is your favorite aspect of this product?

The integration with Klaviyo and Google Sheets is a nice touch and saved us a lot of time. I love the workflow area and find it has many great features. Being able to assign a customer journey to another member of staff is great also!

What do you dislike most about this product?

Currently on our payment plan, we only have one user account so all members of the team have to use the same login

What recommendations would you give to someone considering this product?

So far our automated programme has been running smoothly for a few months now, with no hiccups. The support team at Jotform is great, there is access to a really great forum too. One aspect I would love is direct integration with Big Commerce, I believe there are currently ways to connect via Zapier but this doesn’t allow Customer Group modifications which would be really useful for us currently. Aside from that, we are so happy with the service we have received, it has helped us alot and we will definitely continue to use Jotform in the future

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ashley r.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

JotForm Review.

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

It has simple interface. It is easy to use. It saves on time. It enhances productivity.

What is your favorite aspect of this product?

Easy to use. Saves time. It is transparent.

What do you dislike most about this product?

Costly to develop.

What recommendations would you give to someone considering this product?

I would recommend this program to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Svetla M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Easy to use, customize and integrate anywhere

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

The multitude of templates, the rich options, the ease of customization and integration of the forms, ability to connect with other tools via Zapier

What is your favorite aspect of this product?

Easy UI and great templates

What do you dislike most about this product?

Forms code may need some html tweaks after embedded in a website, particularly for mobile view

What recommendations would you give to someone considering this product?

Start with the free version to get convinced about jotform's benefits

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular JotForm Comparisons