What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
84 Plan to Renew
5
Since last award
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Electronic Signatures
Mobility
Drag and Drop Design
Workflow Automation
Field Configuration and Customization
Data Analysis and Survey Function
Version Management
APIs and Integration
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
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JotForm Reviews
Jennie R.
- Role: Information Technology
- Industry: Apparel
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Fully automated Field Staff programme via Jotform
Likeliness to Recommend
What differentiates JotForm from other similar products?
I can’t comment on any other e-form providers as I have only worked with Jotform, but what I can say, I think the system is very impressive. It has allowed us to automate a Field Staff programme that is almost completely automated, which has saved us a lot of admin in the background. We display a survey, the user completes and their application is either accepted or denied. If accepted they are sent a contract to sign via Docusign, once signed they enter our welcome programme via Klaviyo - all of which are fully automated
What is your favorite aspect of this product?
The integration with Klaviyo and Google Sheets is a nice touch and saved us a lot of time. I love the workflow area and find it has many great features. Being able to assign a customer journey to another member of staff is great also!
What do you dislike most about this product?
Currently on our payment plan, we only have one user account so all members of the team have to use the same login
What recommendations would you give to someone considering this product?
So far our automated programme has been running smoothly for a few months now, with no hiccups. The support team at Jotform is great, there is access to a really great forum too. One aspect I would love is direct integration with Big Commerce, I believe there are currently ways to connect via Zapier but this doesn’t allow Customer Group modifications which would be really useful for us currently. Aside from that, we are so happy with the service we have received, it has helped us alot and we will definitely continue to use Jotform in the future
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Ashley r.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
JotForm Review.
Likeliness to Recommend
What differentiates JotForm from other similar products?
It has simple interface. It is easy to use. It saves on time. It enhances productivity.
What is your favorite aspect of this product?
Easy to use. Saves time. It is transparent.
What do you dislike most about this product?
Costly to develop.
What recommendations would you give to someone considering this product?
I would recommend this program to others.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Svetla M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Easy to use, customize and integrate anywhere
Likeliness to Recommend
What differentiates JotForm from other similar products?
The multitude of templates, the rich options, the ease of customization and integration of the forms, ability to connect with other tools via Zapier
What is your favorite aspect of this product?
Easy UI and great templates
What do you dislike most about this product?
Forms code may need some html tweaks after embedded in a website, particularly for mobile view
What recommendations would you give to someone considering this product?
Start with the free version to get convinced about jotform's benefits
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity