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Jotform

JotForm

Composite Score
8.4 /10
CX Score
8.6 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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Awards & Recognition

JotForm won the following awards in the Online Forms category

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

86 Plan to Renew

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
86%
Conflict Resolution:
90%
Strategy & Innovation:
89%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

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1% Negative
7% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 81

Mobility

83

Electronic Signatures

83

Security

83

Drag and Drop Design

81

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

77

Version Management

74

State Transformation

74

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

82

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

80

Quality of Features

80

Availability and Quality of Training

79

Vendor Support

78

JotForm Reviews

Ravi R.

  • Role: Operations
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Futuristic Product for it's time

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

You may still go with googled forms but once you use jot forms I'm sure you are never going back. The way they think and the work flows and features they offer I have never seen any forms offering this till date.

What is your favorite aspect of this product?

I love their Jotforms sign which helps with automating the workflow without intervention and I love the fact that you can build an app using the form who might have thought about it kudos to the team.

What do you dislike most about this product?

The pricing is slightly on the higher side however for the feature they offer the ask is fine.

What recommendations would you give to someone considering this product?

Please go through all the forms and then check jotforms play with their templates and check your use case because I'm sure you will love the product and you will never look back once you have used Jot

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FREDERICK S.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

great software

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform automatically send form submissions to email marketing.

What is your favorite aspect of this product?

Jotform seamless collects online payments on my behave and also allow me get paid from the forms shared.

What recommendations would you give to someone considering this product?

Templates are easy to edit and make good forms.

Pros

  • Unique Features
  • Efficient Service
  • Respectful
  • Acts with Integrity

Ruben Aaron C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

JotForm is the ultimate form builder

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Highly customizable.

What is your favorite aspect of this product?

Electronic signature.

What do you dislike most about this product?

Some capabilities are not available even in a paid plan.

What recommendations would you give to someone considering this product?

Use it when you need PDF integration or high customization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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