
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJotForm Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on JotForm.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
Up
1
Since last award
87 Plan to Renew
Up
3
Since last award
80 Satisfaction of Cost Relative to Value
Up
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 89%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Reliable
- Performance Enhancing
- Friendly Negotiation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Electronic Signatures
Security
Drag and Drop Design
Mobility
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
Version Management
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Also Featured in...
JotForm Reviews
Abhishek J.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Easy but not worth in long term
Likeliness to Recommend
What differentiates JotForm from other similar products?
Jotform stands out for its versatility and wide array of integrations, supporting over 150 apps, from payment gateways to CRM systems. It offers drag-and-drop form creation with extensive customization options, including custom themes and widgets, catering to businesses of all sizes. Unlike some competitors, Jotform also supports HIPAA compliance, making it a strong option for healthcare organizations. Its flexibility, powerful features, and scalability set it apart from simpler form-building platforms.
What is your favorite aspect of this product?
My favorite aspect of Jotform is its extensive integrations and wide range of templates, allowing users to create highly customizable forms for various industries. It’s great for businesses needing everything from payment processing to CRM integration. Additionally, Jotform’s ease of use combined with its robust feature set, such as HIPAA compliance, makes it a perfect tool for companies requiring secure, professional forms that can scale with their business needs.
What do you dislike most about this product?
The primary drawback of Jotform is that its advanced features, such as premium integrations and analytics tools, are locked behind higher-tier pricing. Additionally, while Jotform offers powerful customization, its user interface can feel overwhelming for beginners due to the sheer number of options available, which may require a learning curve to use efficiently, especially for those who need basic forms.
What recommendations would you give to someone considering this product?
Jotform is ideal for businesses or individuals seeking a versatile, feature-rich form builder with extensive integrations. It's particularly useful for industries like healthcare or e-commerce due to its HIPAA compliance and payment gateway options. However, for those needing very complex workflows or advanced analytics, you may want to explore additional tools that specialize in those areas, as Jotform's reporting capabilities, while good, are not the most in-depth.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
Nali j.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2024
Easy to use.
Likeliness to Recommend
What is your favorite aspect of this product?
Easy to create payment forms.
What do you dislike most about this product?
Easy to subscribe
What recommendations would you give to someone considering this product?
I recommend it because it has variety templates.
Pros
- Reliable
- Unique Features
- Effective Service
- Inspires Innovation

Himaanshu L.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2024
Ease of use, user interface, amazing features
Likeliness to Recommend
What differentiates JotForm from other similar products?
A simple user interface and customization are also available in the free plan.
What is your favorite aspect of this product?
Ease of use, integration and implementation, and customization options
What do you dislike most about this product?
There is no option for offline submission.
What recommendations would you give to someone considering this product?
This is a must use for anyone who deals with surveys, appointments, or any kind of questionnaire.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing