This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.8 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

87 Plan to Renew

Up 3
Since last award

80 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
89%
Conflict Resolution:
91%
Strategy & Innovation:
89%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Friendly Negotiation
  • Enables Productivity

Feature Ratings

Average 81

Electronic Signatures

84

Security

83

Drag and Drop Design

82

Mobility

82

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

78

Version Management

78

State Transformation

77

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

79

JotForm Reviews

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy but not worth in long term

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Jotform stands out for its versatility and wide array of integrations, supporting over 150 apps, from payment gateways to CRM systems. It offers drag-and-drop form creation with extensive customization options, including custom themes and widgets, catering to businesses of all sizes. Unlike some competitors, Jotform also supports HIPAA compliance, making it a strong option for healthcare organizations. Its flexibility, powerful features, and scalability set it apart from simpler form-building platforms.

What is your favorite aspect of this product?

My favorite aspect of Jotform is its extensive integrations and wide range of templates, allowing users to create highly customizable forms for various industries. It’s great for businesses needing everything from payment processing to CRM integration. Additionally, Jotform’s ease of use combined with its robust feature set, such as HIPAA compliance, makes it a perfect tool for companies requiring secure, professional forms that can scale with their business needs.

What do you dislike most about this product?

The primary drawback of Jotform is that its advanced features, such as premium integrations and analytics tools, are locked behind higher-tier pricing. Additionally, while Jotform offers powerful customization, its user interface can feel overwhelming for beginners due to the sheer number of options available, which may require a learning curve to use efficiently, especially for those who need basic forms.

What recommendations would you give to someone considering this product?

Jotform is ideal for businesses or individuals seeking a versatile, feature-rich form builder with extensive integrations. It's particularly useful for industries like healthcare or e-commerce due to its HIPAA compliance and payment gateway options. However, for those needing very complex workflows or advanced analytics, you may want to explore additional tools that specialize in those areas, as Jotform's reporting capabilities, while good, are not the most in-depth.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Nali j.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use.

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Easy to create payment forms.

What do you dislike most about this product?

Easy to subscribe

What recommendations would you give to someone considering this product?

I recommend it because it has variety templates.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Inspires Innovation

Himaanshu L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Ease of use, user interface, amazing features

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

A simple user interface and customization are also available in the free plan.

What is your favorite aspect of this product?

Ease of use, integration and implementation, and customization options

What do you dislike most about this product?

There is no option for offline submission.

What recommendations would you give to someone considering this product?

This is a must use for anyone who deals with surveys, appointments, or any kind of questionnaire.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular JotForm Comparisons