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Jotform, Inc.

JotForm

Composite Score
8.3 /10
CX Score
8.4 /10
Category
JotForm
8.3 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

84

Electronic Signatures

82

Mobility

81

Drag and Drop Design

80

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

APIs and Integration

76

Version Management

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Vendor Support

78

Availability and Quality of Training

77

JotForm Reviews

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Easy to use and had great features

Likeliness to Recommend

6 /10

Pros

  • Unique Features
  • Inspires Innovation
  • Generous Negotitation
  • Performance Enhancing

Cons

  • Less Caring
  • Less Transparent
  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Easy to use and administer

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Security Protects
  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Good idea, needs some API capabilities

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Client Friendly Policies
  • Trustworthy
  • Efficient Service

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