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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Mehul H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Best project management software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of the best things about Jira is the level of customization it allows and the flexibility in terms of scalability. This software can be very well used by small organizations and large organizations. Another thing that sets Jira apart from its competing software in the market is the wide array of plug-ins and add-ons it has to offer.

What is your favorite aspect of this product?

One of my favorite features about Jira is the mobile accessibility. Unlike other comparable products, the ease of using Jira on the mobile phone is extremely high. A user can do almost all the tasks on the mobile phone as they would have on a computer or laptop. This is a particularly useful feature since it allows the user to access his work from anywhere at any time, therefore enabling productivity.

What do you dislike most about this product?

While Jira is an excellent product, it does have a slightly steeper learning curve. Especially for a beginner, who has not worked with many project management software, they might find it a little difficult to navigate the software. But once you learn the ins and outs of this product, it plays an essential role in improving your productivity.

What recommendations would you give to someone considering this product?

My recommendation, to anyone considering getting Jira, will be to go through proper training and learning sessions. This product has a learning curve, and to ensure that your team and organization can make the best use of the software, my suggestion will be to have onboarding sessions for your team and employees.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Marcy M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Great & powerful tool but not feature-rich enough

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's an industry leader for a reason. It does make issue management & communication easy & flexible. If you learn how to administer & customize it, it can do a lot

What is your favorite aspect of this product?

From a user perspective, it's easy to utilize, find tasks and work on them - especially for agile methodologies. Things like automation, custom post functions, etc add even more power to the system

What do you dislike most about this product?

Doesn't work well for waterfall methodologies with critical path interdependencies. Doesn't work well for time tracking & budgeting or resource planning. Also administering the system is a chore. With settings at project issue, scheme, levels to all apply it can be extremely confusing and difficult to learn

What recommendations would you give to someone considering this product?

JIRA can be a phenomenal tool to incorporate into your business if it suits your needs. Most in the industry are familiar with and adapting to it once implemented therefore should be smooth. But assess your particular business & project needs and ensure it is the right tool to meet them

Lisa O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Our development pace is just faster with Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The difference between Jira and every other project management software product out there, lies in the fact that Jira is built with agile based software development in mind. It provides my team with everything we need to be able to create user stories and plan our project sprints. Jira gives a big-picture view of task progress, in a way that a non-agile themed project management platform cannot.

What is your favorite aspect of this product?

I love how Jira integrates with vital development tools I use at work , like Gitlab and Slack. Jira Integrations like the aforementioned, reduces the need for me to continuously switch screens when working through code, With the integration between Jira and Gitlab, I am able to see what code repositories my team is working on in the Gitlab platform , without leaving the Jira software interface.

What do you dislike most about this product?

Although Jira is a fantastic project management software, it does not provide key add-ons we need for effective management of software projects, Therefore, we still need to utilize other tools for important project management aspects like content collaboration and knowledge management.

What recommendations would you give to someone considering this product?

For agile focused software development teams, Jira is easily the best tool to go with.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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