What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Calendar Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.0
View Jira in this category (opens in a new tab)
Product Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Application Lifecycle Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Jira Reviews
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Aug 2025
Is Jira the right tool for your team?
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Kayode F.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2025
A powerhouse for managing big tasks and projects
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira specifically stands out because of the workflow automation and detail tracking. Based on my experience so far, I can actually say "No tool tracks work quite like Jira." Every task has: • A unique ID • A full change history • Custom fields (you can add “Platform,” “Post Type,” “Approval Status”) • And status changes that trigger automations
What is your favorite aspect of this product?
I fell in love with the fact that Jira holds everyone accountable. As a Social Media Manager in a tech-focused team, Jira helped me keep track of who’s blocking what. For example, I’d know that a designer hadn’t finished the carousel graphics or that a blog post was stuck waiting for an SEO review.
What do you dislike most about this product?
Sadly, Jira is way too much for simple projects. For those working solo or just planning basic weekly content, Jira can feel like using a spaceship to deliver pizza. There’s a learning curve, a ton of settings, and setup can take more time than the actual work.
What recommendations would you give to someone considering this product?
Straightforward: • Use it if you’re working with developers or product teams. They probably already live in Jira. • Don’t go in without a workflow strategy... take 1 hour to map it before setup. • Great for long-term planning (think: campaign launches, client retainers, content roadmaps) • Use labels and custom fields to personalize it to your workflow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel O.
- Role: Finance
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Task management is easier and reliable enough
Likeliness to Recommend
What differentiates Jira from other similar products?
Has the AI integrated into the JIRA tool which makes it simpler to use the solution with AI automations
What is your favorite aspect of this product?
Task and product templates can be customised and has the AI that makes it easy to rephrase project details in either formal or friendly tone at no additional cost
What do you dislike most about this product?
The solution is priced per seat per month which makes the tool so expensive to use for smaller enterprises
What recommendations would you give to someone considering this product?
I would recommend the solution for both task and project management since it is quite faair
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
