
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.0
View Jira in this category (opens in a new tab)
Product Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Application Lifecycle Management
Translation missing: en.product_page.ratings.score 8.8
View Jira in this category (opens in a new tab)
Jira Reviews

Nitish S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
A comprehensive tool for agile project marking
Likeliness to Recommend
What differentiates Jira from other similar products?
jira allows for highly customizable workflow, issue types and fields.
What is your favorite aspect of this product?
jira offers flexibility in managing project with various templates.
What do you dislike most about this product?
jira can become costly, especially for smaller teams.
What recommendations would you give to someone considering this product?
its best for teams that require reporting and detailed tracking.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Client Friendly Policies
Cons
- Less Effective Service

Mika J.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2024
Faster project management and alignment.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is just intuitive to work with, due to its easy to navigate interface . The quality of analytics it provides me around projects I manage is fantastic and just different from some other PM software I have had experience with. The most important part for me , is that Jira is built with Kanban and Scrum boards, making them very ideal for scrum and agile approach to software project management.
What is your favorite aspect of this product?
I love Jira analytical reports. They provide me with the real time data I require, to effectively measure key performance metrics on software projects I manage for my company.
What do you dislike most about this product?
Except when integrated with a communication / collaboration software such as Slack, Jira is by itself inadequate for project management based, collaboration and communication.
What recommendations would you give to someone considering this product?
Jira is scalable and this makes it an ideal software for managing software projects of all sizes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects

Edwin G.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2024
Jira is a Streamlined Project Management for Teams
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is best known for its agile project management tools. Its flexible dashboards and boards accommodate a variety of team sizes and project types. Another unique feature is its vast collection of plugins. There are thousands of add-ons available in the Atlassian Marketplace, making Jira adaptable to specific needs, ranging from code repositories to marketing pipelines. This versatility helps it scale across other non-software industries, such as healthcare, education and finance.
What is your favorite aspect of this product?
The most striking feature of Jira is that it ideally supports agile development. Its Scrum and Kanban boards enable teams to visualize processes, deliver progress and keep track of backlogs. Snipping sprints and assigning tasks allows visibility and prioritization that facilitates a shared team culture. Another favorite is Jira’s powerful reporting and analytics features. The platform offers visualizations of project performance in the form of burndown diagrams, velocity charts and team workload charts. These reports provide managers with analytics so that they can make better choices and utilize the most resources.
What do you dislike most about this product?
A downside to Jira is its steep learning curve. Users who are new to it may need help digesting all the customization and intricate navigation options that can hinder adoption and efficiency. A more graphical interface and tutorials would solve this issue well. Another area for improvement is how the tool works in big-scale organizations. As project data grows, Jira might slow down, for instance, when rendering big boards or reports. For enterprises running multiple major projects, this slows down performance. A more optimized high-data environment would significantly improve user experience and system performance in such cases.
What recommendations would you give to someone considering this product?
For beginners, I would advise spending time reading Jira’s vast documentation and tutorials. Getting your projects and workflows adequately configured at the beginning will save you much time in the long run. Flexibility is the key to deploying the tool to your team. Companies who want to adopt Jira should check out its marketplace plugins. Automation rules or time-tracking plugins can augment the software. Be sure to look at needs well before you sign to make sure the software is appropriate for your team’s workflows and is compatible with current tools such as GitHub, Bitbucket, or Confluence,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing