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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Hugo N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great tool highly customizable to your needs

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In general, Jira adapts to different needs. Although it's highly effective in software industries, I've seen that it can help companies from different markets regarding their projects. It provides a great task management and tracking. This allow you to also identify the pain points of your projects with ease. Reporting is also quite good for any company to see the evolution of the different in progress projects and adapt the way these evolve during time by adjusting the workflows based on users/projects/company requirements.

What is your favorite aspect of this product?

How customizable it is. Due to the large marketplace it has, missing features can be easily be incorporated through plugins/apps, enhancing the capabilities of the application.

What do you dislike most about this product?

There are some features that can be improved. Permission Schemes, for example, could be improved by giving a better handling over the permissions (bulk change is a missing feature that could be quite useful) IN general, there aren't many things I dislike about Jira and the tool is always evolving. Unfortunately, some issues/bugs/features, take quite some time to be fixed or implemented.

What recommendations would you give to someone considering this product?

Try Jira Cloud first as you can get a free trial version and even a free cloud instance for up to 10 users. If you like it, you can either consider stay on Cloud version or move to DC.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ann M. F.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Used exclusively by our overseas teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Our overseas and contractor teams for IT projects use JIRA exclusively. Anyone who is Agile certified will know and prefer this product as they are accustomed to the format and process.

What is your favorite aspect of this product?

Easy to learn and update, as well as monitor progress.

What do you dislike most about this product?

Can be challenging to find support if there is something you or your team aren't familiar with

What recommendations would you give to someone considering this product?

JIRA Is the gold standard for IT teams who are Agile or Six Sigma certified.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fernanda M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great tool for agile project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The main difference is that the tool is configurable with high quality. Allows you to plan the entire project, is able to customize the workflow and customize it for approval. Other important points are knowledge management and traceability of actions already carried out in the project.

What is your favorite aspect of this product?

JIRA allows work groups to have a complete view and understanding of tasks, deadlines and responsibilities. In remote work environments, it is possible to monitor the actions taken. I find this software very useful and customizable. It has many functions that facilitate and optimize work and allow you to organize, plan and meet goals. Facilitates teamwork. It seeks to be simple and effective; Allows you to track activities that must be completed and notifications of changes to any action.

What do you dislike most about this product?

JIRA has a high learning curve. Need to optimize usability and better document how to use some features. The initial settings have a lot of functionality that could be a little more optimized or allow for more automatic choices.

What recommendations would you give to someone considering this product?

Overall, it's very nice to be able to follow the entire workflow, it has many configuration possibilities. It is very good for planning the project. It has many features but needs to evolve in usability. An important feature is the GitHub integration. Documentation also needs improvement. Prices are good, especially when compared to other tools on the market with the same features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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