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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Vishal C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

JIRA Defect Management Tool Review

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Clickup is the other differentiate product but we all IT companies employees used JIRA because it is a best and great defect management tool

What is your favorite aspect of this product?

Best for project panning , tracking , defect locks. Jira provide all the user to view there task , workflows, defects, sprints and all

What do you dislike most about this product?

It takes a lot of bandwidth for the network, large project face a speed network issue.

What recommendations would you give to someone considering this product?

All the project or product can go for it, best tool for agile teams. Easy to use and easy to track your daily process

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Erik S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

The gold standard of project management software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira offers a large suite of features with an easy learning curve, making it very efficient for teams of any skill level (development, sales, strategy, project management) to get in and get productive.

What is your favorite aspect of this product?

The ability to set up Features and Epics and manage them in different ways, such as through a backlog or kanban view. This ensures that teams stay accountable when projects kick off.

What do you dislike most about this product?

The reporting capabilities could be a bit better to provide more data for various things you may want to report on. Example: I generally use the Sprint report to export data into a spreadsheet, and then use that to calculate my estimated time remaining across epics or tasks in a project. It would be nice to have this sort of reporting out of the box with an easy to export feature.

What recommendations would you give to someone considering this product?

Set up automations where it makes sense for your project, establish a clear workflow that everyone in your organization agrees to, and be very generous with your use of linked tasks. The more you link work across a project, the easier it is to cross reference things in the future when you're trying to dig up a related conversation from 5 months ago.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lindsey S.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Jira's project management features are advanced

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is the ideal solution for managing projects and reporting; it provides a smooth, real-time workflow, and it allows for easy collaboration and connection with enterprise and personal-level third-party software, all of which benefits both businesses and their customers.

What is your favorite aspect of this product?

Jira is the longest-used piece of software I've ever worked with because it provides me with cutting-edge features and highly customizable content across a wide range of application fields, including but not limited to project and task management, and this has helped us maintain our position as industry leaders for years. The interface is well-thought-out, and features like a control panel and a system for keeping track of tasks make it easy to coordinate with any team inside an organization.

What do you dislike most about this product?

When a ticket from a prior sprint is closed, it is no longer visible in the system unless the ticket number is known. In the event that you are missing tickets, it may be because they were not displayed on the appropriate boards.

What recommendations would you give to someone considering this product?

Sprint management, ticket prioritization, and interdisciplinary collaboration between groups working on related tickets are all part of this. Provides a record of past efforts in case those efforts are revisited at a later date.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

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