What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Product Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Application Lifecycle Management
Translation missing: en.product_page.ratings.score 8.8
View Jira in this category (opens in a new tab)
Jira Reviews
Mirian A.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
A better option to manage a project
Likeliness to Recommend
What differentiates Jira from other similar products?
The aspect that makes Jira an Intelligent and effective system is that its emphasis on visuals when tracking progress and tickets is also something that we appreciate Since our projects are more about support and service so we receive a variety of requests, and now with Jira we can simply track the backlogs for optimum operation.
What is your favorite aspect of this product?
Jira is an excellent project management platform that gave us all we needed to build, track, and deliver software with even configurable features. We saved money right away, and the setup was hassle-free and bug-free. Jira is a project management tool that is primarily focused on software development teams and is cheaply priced. I adore it because it makes me feel like it was created especially for our team, and the cost is reasonable.
What do you dislike most about this product?
Jira can be complicated and full of flaws if you don't set it up carefully, but for us, the setup went extremely well because we've worked with similar systems before and know how to tweak it for our particular corporate environment. If you are having trouble setting it up, you can speak with their technical support to get help.
What recommendations would you give to someone considering this product?
Users who dislike the intricacy of project management software might try this one that can help them do more with less effort. Actually, Jira makes it simple for you to plan, design, and schedule the working cycle of your project and its completion date. You can divide your project into smaller components and give them to your team members. You can also track your progress, among many other things.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rishikesh W.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Features, flexibility, customizability - at a cost
Likeliness to Recommend
What differentiates Jira from other similar products?
It has many integrations with other software
What is your favorite aspect of this product?
Backlog management with the Kanban board. Lots of pre-built third-party integrations.
What do you dislike most about this product?
Slower responsiveness and a cluttered interface.
What recommendations would you give to someone considering this product?
Enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, added with the fact they require you to pay for integrations of commonly used services is frustrating.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Rohit R.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Great issue tracking software
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira Software is user-friendly so non-technical people trying to use the service will go through a reduced learning curve among its competitor
What is your favorite aspect of this product?
Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion. It has the ability to integrate and work within the environment of thousands of third-party applications.
What do you dislike most about this product?
It is confusing and costly to build a complete suite of solutions. Error notifications can be annoying sometimes.
What recommendations would you give to someone considering this product?
Jira Software is useful for fast-paced teams or agile workflow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the development lifecycle
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Cons
- Less Generous