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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Mirian A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A better option to manage a project

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The aspect that makes Jira an Intelligent and effective system is that its emphasis on visuals when tracking progress and tickets is also something that we appreciate Since our projects are more about support and service so we receive a variety of requests, and now with Jira we can simply track the backlogs for optimum operation.

What is your favorite aspect of this product?

Jira is an excellent project management platform that gave us all we needed to build, track, and deliver software with even configurable features. We saved money right away, and the setup was hassle-free and bug-free. Jira is a project management tool that is primarily focused on software development teams and is cheaply priced. I adore it because it makes me feel like it was created especially for our team, and the cost is reasonable.

What do you dislike most about this product?

Jira can be complicated and full of flaws if you don't set it up carefully, but for us, the setup went extremely well because we've worked with similar systems before and know how to tweak it for our particular corporate environment. If you are having trouble setting it up, you can speak with their technical support to get help.

What recommendations would you give to someone considering this product?

Users who dislike the intricacy of project management software might try this one that can help them do more with less effort. Actually, Jira makes it simple for you to plan, design, and schedule the working cycle of your project and its completion date. You can divide your project into smaller components and give them to your team members. You can also track your progress, among many other things.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rishikesh W.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Features, flexibility, customizability - at a cost

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has many integrations with other software

What is your favorite aspect of this product?

Backlog management with the Kanban board. Lots of pre-built third-party integrations.

What do you dislike most about this product?

Slower responsiveness and a cluttered interface.

What recommendations would you give to someone considering this product?

Enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, added with the fact they require you to pay for integrations of commonly used services is frustrating.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Rohit R.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Great issue tracking software

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is user-friendly so non-technical people trying to use the service will go through a reduced learning curve among its competitor

What is your favorite aspect of this product?

Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion. It has the ability to integrate and work within the environment of thousands of third-party applications.

What do you dislike most about this product?

It is confusing and costly to build a complete suite of solutions. Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

Jira Software is useful for fast-paced teams or agile workflow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the development lifecycle

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Cons

  • Less Generous

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