What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Product Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Application Lifecycle Management
Translation missing: en.product_page.ratings.score 8.8
View Jira in this category (opens in a new tab)
Jira Reviews
Sam O.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2023
Tricky to configure but lots of features
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira can be heavily customized and tailored to suit the business needs. It also has a direct plugin to the other Atlassian products such as Confluence and Bit Bucket making it work via its own ecosystem of tools.
What is your favorite aspect of this product?
The JQL query language is fantastic and helps to build custom dashboards and queries. Very easy to show tickets and tasks in the exact way you want to.
What do you dislike most about this product?
It is very confusing at first and configuring a project can be pretty tricky. You need to be very well organised prior to setting up your project otherwise you won't be able to query it or display it properly.
What recommendations would you give to someone considering this product?
Use Jira in conjunction with the other Atlassian tools and you will have a great set up. Plan out everything in advance to ensure you know what you are trying to achieve prior to implementation.
Pros
- Unique Features
- Security Protects
- Helps Innovate
- Reliable
Nicholas G. P.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2023
Effective software for project management.
Likeliness to Recommend
What differentiates Jira from other similar products?
We mostly use Jira for sprint delivery; we plan our sprint and put up the tasks that we will pick in the sprint, and then we determine the task in Jira, and we can see which individual is working on which job, which really improves sprint delivery time. It is more beneficial in business forms as the organization can track the entire purpose and work of employees by using some form of SQL queries and is easy to understand. We frequently use it to assign internal reports, escalate issues to the appropriate person or team, and stay much more organized than an old spreadsheet.
What is your favorite aspect of this product?
It has boards that help a lot while providing maximum performance in the shortest amount of time, where people can see the progress of the sprint and take the next job and see what's left, and one of my favorite features is that if you write the problem somewhere in the environment, it will turn it into a link that will redirect you to the problem. Jira is a sophisticated project management tool that is presently used by the majority of firms. Using Jira, we can track what features are currently being implemented in the company. Also, the project leader or manager assigns the work to the developer, and the developer may track that.
What do you dislike most about this product?
My only concern with Jira is that it is difficult to make automations and integrate Jira with other tools. One thing is that it may be simpler to use when there are more tickets, but it may be difficult to search up the problem and identify the task number and you can't more easily recognize.
What recommendations would you give to someone considering this product?
Anyone working on projects should give it a shot at least once; it is presently the greatest software in its category; there are no other options to manage projects and track faults as well as Jira. Jira is more beneficial for the business and its workers to keep track of the tasks assigned by management, and it is simple to assign and remark on whatever they have for the problem in the tasks and many methods.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Basil J.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Feature powered task management tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Wider community support Most required features are already readily available Cost effective with rapid supports
What is your favorite aspect of this product?
Easy Project as well as task management among peers Easy time tracking with estimated time logging Customisable workflows meets our requirements Integrations with other 3rd party service like github
What do you dislike most about this product?
No option to keep ideas and plans sometime it bit slow for long running queries
What recommendations would you give to someone considering this product?
The best platform for task management and assignments, easy task, epic creations with file attachments
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service