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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use but bit bulky for a new user

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira excels with its high customization, robust Agile support, and seamless integrations with tools like Confluence and Bitbucket. It offers scalability for both small teams and large enterprises, with advanced roadmaps and resource management. Key features like automation, DevOps integration, and a wide range of add-ons enhance its flexibility. With strong security and compliance options, Jira stands out as a preferred choice for development teams, offering versatility and reliability for complex projects.

What is your favorite aspect of this product?

What I appreciate most about Jira is its customizability. It offers the flexibility to adjust workflows, issue types, fields, and permissions to suit any team's unique needs. Whether you're using Agile, Waterfall, or a hybrid approach, Jira can be configured to align with your specific processes. This adaptability makes it ideal for teams of all sizes and industries, from small startups to large enterprises, allowing the tool to fit the team’s requirements rather than forcing the team to conform to the tool.

What do you dislike most about this product?

One of the main drawbacks of Jira is its complexity. While its high level of customizability is a strength, it can also make the tool challenging for new users or those without admin experience. Setting up workflows, managing permissions, and configuring advanced features can be time-intensive and difficult to navigate. Additionally, Jira’s interface can feel cluttered, particularly for larger teams with many custom fields and settings, which may lead to confusion or inefficiencies for less experienced users.

What recommendations would you give to someone considering this product?

If you're considering Jira, start with a simple setup and gradually scale as your team learns the tool. Invest time in understanding key features like JQL, automation, and dashboards to maximize efficiency. Leverage integrations with tools like Confluence, Bitbucket, and Slack to streamline workflows. Be selective with add-ons—use them only when necessary. Keep configurations simple to avoid complexity, and regularly review workflows and permissions to ensure the system remains efficient. By following these steps, you’ll get the most out of Jira without overwhelming your team.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Nirmesh S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Project-driven application boosting productivity.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira follows a very good agile approach and helps achieve tasks/projects in a timely manner where we can plan, decide and implement the project with the team, delegate the work as needed, and track the progress.

What is your favorite aspect of this product?

Easy to use and helping stay aligned with business timelines and deliverables. The integration is also phenomenal with other CRM applications.

What do you dislike most about this product?

The JIRA mobile application has a lot of limitations in terms of updating the tasks and stories that we define.

What recommendations would you give to someone considering this product?

If you want to track any product or project, JIRA is one of the finest agile approach methodologies to work on.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Muhammad L.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Good Product!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Other than Jira I haven't tried a lot of other products so I cannot comment on uniqueness but the all the features that I needed were there in Jira.

What is your favorite aspect of this product?

Breadth of features

What do you dislike most about this product?

This product os not the most intuitive if you haven't used similar product before.

What recommendations would you give to someone considering this product?

Defnitely try it. You will not be dissappointed.

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Helps Innovate

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