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Jira Service Management Logo Award Winner Product Badge
Jira Service Management Logo Award Winner Product Badge
Atlassian

Jira Service Management

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Jira Service Management
8.7 /10

What is Jira Service Management?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

Company Details


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Awards & Recognition

Jira Service Management won the following awards in the IT Service Management - Midmarket category

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Jira Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
83%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira Service Management?

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4% Negative
6% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 84

Reporting

88

End User Self Serve

87

End User Support Solutions

86

Integration With IT Tools

84

Multi Device Capability

84

Integrated Knowledge Management

83

Service Catalog

83

Technician Administration

82

Multi-Site Functionality

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Ease of Customization

82

Availability and Quality of Training

82

Quality of Features

82

Ease of IT Administration

81

Product Strategy and Rate of Improvement

81

Ease of Implementation

80

Breadth of Features

80

Vendor Support

80

Usability and Intuitiveness

80

Jira Service Management Reviews

Travis B.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Best Project Management Software Available

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

The reliability efficiency and practical applications with Jira

What is your favorite aspect of this product?

Connection integration with other software.

What do you dislike most about this product?

More Clear resources in research on the product may be helpful, even a few product demos at these tech conventions

What recommendations would you give to someone considering this product?

Definitely something for a developing enterprise

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anupama K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Jira Service Desk is exceptionally functional

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

It's simple and intuitive user interface distinguishes Jira Service Desk from the well-known alternatives on the market. Great incorporation with big business merchant Atlassian's different iproducts just as plentiful adaptability and propelled reporting make this a platform worth considering.

What is your favorite aspect of this product?

Jira Service Desk is exceptionally functional. It lets us produce reports and view insights on a very much masterminded dashboard. Each ticket that enters the framework influences those details so we have a far reaching view. This is particularly significant for us in guaranteeing that we are adhering to our SLAs as far as an ideal opportunity to goals and time to first reaction.

What do you dislike most about this product?

Nothing.It has worked according to our expectations.

What recommendations would you give to someone considering this product?

Jira Service Desk encourages you to minimize your costs twice and is adaptable with regards to customization and expansion.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Helps Innovate

Leaky H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Decent platform and supports great practices.

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

JIRA Service Desk lets users submit tickets quickly and easily through a simple interface, but still gives your service desk team the power of the JIRA platform.It ensures you provide excellent customer service, which ultimately attracts new customers and retains existing ones.

What is your favorite aspect of this product?

Jira Service Desk ensures coordinated effort among your colleagues is snappy and viable. Due to its consistent intergration with Jira Software, Jira Software Desk clients can without much of a stretch connection to IT tickets to the development team backlog. It permits them to distinguish and address the main driver of an issue and thusly draft a prompt solution and avoid further heightening.

What do you dislike most about this product?

JIRA can be very technical and overwhelming for people who are not using it regularly for their work.

What recommendations would you give to someone considering this product?

I think I had the chance to get familiar with a couple of things by working with JIRA Service Desk. It has been a decent platform and supports great practices.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

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