What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Edijs U.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jul 2021
End user frendly, easy to use, intuitive.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
user expirience
What is your favorite aspect of this product?
intiuative UX
What do you dislike most about this product?
some integration customization limitations
What recommendations would you give to someone considering this product?
Ivanti is one of the industry leaders that is definitely worth considering
Pros
- Friendly Negotiation
- Reliable
- Performance Enhancing
- Enables Productivity
Patrick H.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jul 2021
It has many outstanding features.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
It has many of the same functions as other similar software, but Ivanti provides a more cohesive integration with the different modules.
What is your favorite aspect of this product?
The ability to do some deep configuration to really personalize it to how the company operates is what I love best about this Ivanti IT Service Management.
What do you dislike most about this product?
There are so many features that it can get overwhelming for an admin for their first time using Ivanti.
What recommendations would you give to someone considering this product?
My best recommendation is to pick the most critical three to four features needed first and then implement a slow rollout of other features. Think of Ivanti not as an IT solution but as a company-wide solution and get them involved. The value is to better management of end-users time and provide a high level of support. Also, other business lines within a company can take advantage of what Ivanti has to offer. So think holistically!!!!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Leverages Incumbent Status
Ashu K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
"A powerful tool with a lot to cover."
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
The convenience of searching an asset makes it simple to locate a user's workstation, and the ability to simply place that asset into a scheduled package and push an installation to that user makes it simple enough for users who are not very technical.
What is your favorite aspect of this product?
Workflow automation essentially removed all prior cost and time overhead on which the old system, which depended mostly on manual procedures, was based. It improved the efficiency and security of my sales team's client relationships.
What do you dislike most about this product?
There is no reporting integrated into the product; Ivanti does provide another tool with free licences, but if you are a cloud customer, you will need another instance to run the reports from; this should be included in the standard pricing.
What recommendations would you give to someone considering this product?
The product is simple to use, and teaching end users on how to utilise it is equally simple. Ivanti provides a wealth of user documentation, and the community helps to improve the programme.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
