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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Husnah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Easy to setup at a fair price
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has an easy chatbot integrated with AI which so easy to configure and deploy.
What is your favorite aspect of this product?
I like the customer care team of intercom, they do respond to questions on time, the tool has professional user interface
What do you dislike most about this product?
The pricing of the software does not favor smaller businesses to use the tool as it is expensive for smaller businesses to use the solution
What recommendations would you give to someone considering this product?
Yes, I would recommend intercom because has more advanced feature for customer success tools
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Arinda J.
- Role: Information Technology
- Industry: Recreation
- Involvement: End User of Application
Submitted Mar 2024
Intercom is easy to use and pricey
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has AI resolutions that you can train to resolve questions on time and respond to customer's question on time. Also they have even the email marketing feature which other tools do not have.
What is your favorite aspect of this product?
I like the chatbot settings and configurations, the whole process is straightforward. As well the chat history leaves a trace on communication threads another operator had with a client which makes it easy for me to continue the chat with the client without getting lost especially when they forward the case to me
What do you dislike most about this product?
This tool is too expensive for smaller businesses to use and they do highly charge for WhatsApp integration which makes the tool more expensive than any other live chat tool
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool because it is easy to use and a faster tool.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for businesses and reliable
Likeliness to Recommend
What differentiates Intercom from other similar products?
Easy-to-resolve business strategy and the AI-integrated chatbot system
What is your favorite aspect of this product?
the integrated chatbot system that will resolve user queries.
What do you dislike most about this product?
there is nothing to dislike; everything is fantastic
What recommendations would you give to someone considering this product?
i'll suggest to all my colleagues that they try it once.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
