What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Scheduled Availability
Learning and Adaptability
Personalized Service
Knowledgebase
Application Programming Interface
Leads Generation
Workflow Processing
Multi-channel
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Vendor Support
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Intercom Reviews
Meagan G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Fantastic Solution on Workflow Processing.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has the best responsive integration functions.
What is your favorite aspect of this product?
The software inputs functions like Voice and Text inputs commands.
What do you dislike most about this product?
Nothing was detected as a problem using this easy software.
What recommendations would you give to someone considering this product?
Quite simple and reliable to the sales people and also on marketing industries for the easy leads generation an also Intercom has the best ability on Applications programming.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ellen S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Reporting and Templates Management Tool.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom simplicity of implementation and configuration.
What is your favorite aspect of this product?
Reaching the required previous conversations using the tool is very fast.
What do you dislike most about this product?
I dislike nothing on Intercom features performances.
What recommendations would you give to someone considering this product?
Great simple tool on reporting, finding specific previous conversations and easy tool to even the new users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Annette M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Easy Messaging Software.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has clean easy interface for the user to understand very fast.
What is your favorite aspect of this product?
All Intercom features can be easily customized and very responsive options.
What do you dislike most about this product?
None for me to underline as a problem from the tool.
What recommendations would you give to someone considering this product?
Intercom its a easy and reliable to the sales and marketing people for quick and effective messaging with their various customers from different places.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing