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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Learning and Adaptability
Personalized Service
Scheduled Availability
Knowledgebase
Application Programming Interface
Leads Generation
Workflow Processing
Multi-channel
Translation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Vendor Support
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Intercom Reviews
Alexandre M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
For conversational relationships.
Likeliness to Recommend
What differentiates Intercom from other similar products?
I like Intercom for its exclusivity, it offers rewarding experiences in terms of customer conversations through chat, bots and personalized messaging.
What is your favorite aspect of this product?
I like Intercom is a software that is simple to install, ideal to drive automation and artificial intelligence and improve the website visitor experience, also to integrate with CRM and keep communications in a single view, useful to help guide customer support questions.
What do you dislike most about this product?
I think Intercom offers very expensive subscription plans.
What recommendations would you give to someone considering this product?
I recommend Intercom to build better customer relationships through personalized messaging-based experiences throughout the customer journey.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nathan B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic communication product
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is the most powerful product for offering online communication.
What is your favorite aspect of this product?
It ensures there is instant delivery of messages and feedback. The platform is well set to ensure that all parties can get notifications as soon as requests are made.
What do you dislike most about this product?
I have not experienced any drawback from the working capacity of this tool.
What recommendations would you give to someone considering this product?
It is very effective in communication. It ensures that bots perform most of the work giving employees more time to concentrate on more demanding tasks.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Pierre R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Establish correct conversations.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is characteristic to collaborate with work teams in terms of support and improve communications with customers, to manage support requests particularly or in teams through chat either in the application or on the website, email and networks social all in one place.
What is your favorite aspect of this product?
I like Intercom is the best option to integrate potential customers with targeted observations instead of forms, it allows you to view and receive notifications about status updates of new, active and other customers with options to view customer data in a place only: location, contact details, company name, communication history and your current activity.
What do you dislike most about this product?
Intercom is great to work clearly and without difficulty with other colleagues and clients.
What recommendations would you give to someone considering this product?
Recommend Intercom collaborates with the intelligent and safe automation of repetitive activities, allowing you to send responses to help customers one of the best ways to segment customers by: plan, monthly expenses, or sessions and with live chat to offer a pleasant experience to the clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
