.png){kind=small}
What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Intercom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
SIDDHANT T.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
Need improvement in all areas.
Likeliness to Recommend
What differentiates Intercom from other similar products?
It's User Interface is very clean.
What is your favorite aspect of this product?
They use emoticons in their response which is quite good.
What do you dislike most about this product?
The response time of the other party is very late, lead generation and query handling is slow.
What recommendations would you give to someone considering this product?
They should look out for other alternative before considering Intercom.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Less Reliable
- Commodity Features
- Less Efficient Service
Abdulrahmon D.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
INTERcom really ease communications.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Communication is totally different.
What is your favorite aspect of this product?
Fast coms, and service like easy map out but favorite still remain Campaign builder.
What do you dislike most about this product?
Dislike not knowing about the product earlier, lol<3
What recommendations would you give to someone considering this product?
Don't think, just choose INTERcom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anish A.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Best Solution for Chatbot Needs
Likeliness to Recommend
What differentiates Intercom from other similar products?
It is great to ensure the right people are involved in the right conversations. From my point of view and in my role in sales I am able to ensure that I get access to the right potential customers from an inbound perspective.
What is your favorite aspect of this product?
CRM for me is the biggest problem Intercom solves. An easy way for our stakeholders to get hold of us in the best way and a great way for us to handle this inbound traffic
What do you dislike most about this product?
Like with any tool I get frustrated that it can do so much more but due to our internal pressures we are not able to leverage this. This is not really a downfall of Intercom but is a frustration
What recommendations would you give to someone considering this product?
It is a great platform. I would advise you to map out the requirements and then investigate intercom as I am sure you will find this solution will work for you.
Pros
- Efficient Service
- Effective Service
- Continually Improving Product
- Unique Features
