Interact Customer Reviews 2024

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Interact

Composite Score

8.1 /10

CX Score

8.5 /10

33 Reviews Write a Review

What is Interact?

Intranet software that connects your organization. Transform how your business communicates. Build a more informed and productive workplace. Engage your employees.

Company Details

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Awards & Recognition

Interact won the following awards in the Digital Workplace category

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6 Top Rated Capabilities

16 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2022

Interact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Interact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Interact?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Task Management

100

Listings

100

Department Zones

Networked Enterprise

Instant Messaging

Virtual Floor Plans

Home Page

Customizable Branding

Integrations

News Feed

Employee Engagement

Vendor Capability Ratings

Average 85

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Interact Reviews

Paul J.

Role: Industry Specific Role
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Great product, usability and support from Interact

Likeliness to Recommend

9 /10

What differentiates Interact from other similar products?

It has been the incumbent since 2014 but it works well, looks good and is easy to use

What is your favorite aspect of this product?

The homepage

What do you dislike most about this product?

I don't fully understand the app but I will soon!

What recommendations would you give to someone considering this product?

The support from Interact is great and the product is easy to use

Pros

Trustworthy
Caring
Continually Improving Product
Reliable

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Great product!!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Morgan W.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

Great all-in-one dogital workplace solution!

Likeliness to Recommend

10 /10

What differentiates Interact from other similar products?

Interact is a fully integrated digital workplace solution that constantly innovates based on customer need.

What is your favorite aspect of this product?

My favorite aspect is the customization of this platform without IT support.

What do you dislike most about this product?

There isnt much I dislike about the product.

What recommendations would you give to someone considering this product?

I recommend utilizing Interact's strategy services to help customize your sote based on intranet/industry best practices.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

How We Deliver

Interact

What is Interact?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Interact Ratings

91 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Interact?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Listings A place to list things for sale or swap.

Department Zones Department Zones give your department or team a simple, fast, and cost-effective way to leverage next-generation intranet technology to support your goals.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Instant Messaging Real-time, text-based communication between two or more people

Virtual Floor Plans The app mimics a physical workspace setting by allowing users to enter virtual rooms.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Interact Reviews

Paul J.

Great product, usability and support from Interact

Likeliness to Recommend

Pros

Great product!!

Likeliness to Recommend

Pros

Morgan W.

Great all-in-one dogital workplace solution!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Task Management

Listings

Department Zones

Networked Enterprise

Instant Messaging

Virtual Floor Plans

Home Page

Customizable Branding

Integrations

News Feed

Employee Engagement

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration