What is Insightly CRM?
We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
90 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Insightly CRM?
Pros
- Fair
- Enables Productivity
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Analytics and Reporting
Marketing Management
Activity and Workflow Management
Lead Management
Account and Contact Management
Quote Contract and Proposal
Customer Service Management
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Insightly CRM Reviews
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2020
Easy to use but a bit expensive
Likeliness to Recommend
Pros
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
- Reliable
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2020
Great product!
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Mike J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Expensive mediocre product with a lot of issues
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
I've never had a CRM with as many issues I've experienced with this one.
What is your favorite aspect of this product?
Absolutely nothing. It cost us a bundle trying to break contract and switch. Had to migrate everything over to a new system by hand.
What do you dislike most about this product?
Everything. We had issues with features just not plain working. Email and text messages would just go lost resulting in no follow up.
What recommendations would you give to someone considering this product?
Use a different product.
Cons
- Less Effective Service
- Vendor's Interest First
- Less Generous