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Infor (US), LLC

Infor ERP

Composite Score

7.4 /10

CX Score

7.3 /10

52 Reviews Write a Review

What is Infor ERP?

Infor cloud ERP solutions deliver industry-specific capabilities without extensive customizations or integrations by combining the Infor cloud platform built on infrastructure services from Amazon Web Services® (AWS®) and Infor OS. By migrating critical business applications to the cloud, organizations experience automatic upgrades that deliver the latest advances in enterprise functionality.

Company Details

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Infor ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

82 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor ERP?

9% Negative

17% Neutral

74% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 80

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Governance Risk and Compliance

Job and Project Management

Industry Specific Capabilities

Analytics and Reporting

Vendor Capability Ratings

Average 78

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Infor ERP Reviews

Dhruv S.

Role: Industry Specific Role
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Cost Effective one stop ERP solution

Likeliness to Recommend

9 /10

What differentiates Infor ERP from other similar products?

It is a custom solution so very easy to integrate other 3rd party services like SAP, and GreyTHr. Also, it is more efficient in connecting EDI and API service providers, since in the supply chain we need to monitor the shipments using EDI and API we can directly connect with suppliers, forwarders, and ocean carriers and integrate within Infor.

What is your favorite aspect of this product?

It was very intuitive when I first started using I didn't require any training and I simply while browsing can use the application. It has robust control tower capabilities that can use inbuilt and new integrated features from other use cases like shipment tracking, warehouse stocks, customer PO, and track & trace to combine to provide an end-to-end product life cycle.

What do you dislike most about this product?

It could be slow when dealing with large amounts of data and to deal with it there are hardcoded filters on dates so the user has to download dump files multiple times.

What recommendations would you give to someone considering this product?

Define your scope including future scope and negotiate better prices and include in the project as new customization can be expensive.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Zach E.

Role: Finance
Industry: Manufacturing
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2024

Good cost effective ERP system

Likeliness to Recommend

7 /10

What differentiates Infor ERP from other similar products?

It does help streamline a smooth process among procurement, AP, and IT.

What is your favorite aspect of this product?

Any issues within the Procure to Pay process with this product, anyone has visibility to see the issue and may collaborate to resolve.

What do you dislike most about this product?

Out of all the issues my organization used, it created the most exceptions when processing invoices. IT had to be contacted frequently to resolve.

What recommendations would you give to someone considering this product?

Have good policies put into place to ensure there are not exceptions that happen within the system. Make sure the entire three way match is through the system only.

Pros

Caring
Respectful
Reliable
Performance Enhancing

Cons

Less Effective Service
Charges for Enhancements
Slower Product Innovation

Vishal A.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great features and vast capability

Likeliness to Recommend

9 /10

What differentiates Infor ERP from other similar products?

User interface

What is your favorite aspect of this product?

Easy to use, adaptability

What do you dislike most about this product?

Some of the features are intricate to start with.

What recommendations would you give to someone considering this product?

Would like to see online help to some of the features

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Infor ERP

What is Infor ERP?

Company Details

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Awards & Recognition

Infor ERP Ratings

81 Likeliness to Recommend

1 Since last award

82 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Infor ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Infor ERP Reviews

Dhruv S.

Cost Effective one stop ERP solution

Likeliness to Recommend

Pros

Zach E.

Good cost effective ERP system

Likeliness to Recommend

Pros

Cons

Vishal A.

Great features and vast capability

Likeliness to Recommend

Pros

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Title

1
Since last award

3
Since last award

1
Since last award

Feature Ratings

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Governance Risk and Compliance

Job and Project Management

Industry Specific Capabilities

Analytics and Reporting

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization