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IBM Instana Observability Logo
IBM Instana Observability Logo
IBM

IBM Instana Observability

Composite Score
7.9 /10
CX Score
8.3 /10
Category
IBM Instana Observability
7.9 /10

What is IBM Instana Observability?

IBM Instana® automatically and continuously delivers the highest-fidelity data: One-second granularity so you stay ahead of every problem An end-to-end distributed trace of every call or request A graphing model and dynamic maps to show you how everything is related This insight allows all application stakeholders to see the exact data they want with the context they need. It enables them to quickly determine the cause of an issue and take immediate action to fix it.

Company Details


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Awards & Recognition

IBM Instana Observability won the following awards in the Application Performance & Observability-Enterprise category

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IBM Instana Observability Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Instana Observability.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Instana Observability?

0% Negative
9% Neutral
91% Positive

Pros

  • Saves Time
  • Security Protects
  • Reliable
  • Fair

Feature Ratings

Average 81

Cloud/On-Prem/Hybrid Deployment

84

Transaction Request Performance

84

Error Reporting

83

Server Monitoring

83

Application Metric Reporting

81

Scalability

81

Application Request Tracing

81

Domain-Agnostic AI/ML

80

Non-Commodity Operating Systems

80

Enterprise Cloud Platform Support

80

Automated Diagnostics

79

Vendor Capability Ratings

Average 80

Ease of IT Administration

83

Ease of Implementation

82

Breadth of Features

82

Business Value Created

82

Vendor Support

81

Ease of Customization

79

Usability and Intuitiveness

79

Quality of Features

78

Ease of Data Integration

78

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

IBM Instana Observability Reviews

Aditya K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Instana: Powerful Real-Time Monitoring with AI-Dr

Likeliness to Recommend

8 /10

What differentiates IBM Instana Observability from other similar products?

Instana stands out as an APM tool designed for modern, dynamic environments like microservices and containerized applications. Key features include AI-driven observability for real-time anomaly detection and automated root-cause analysis, ensuring faster issue resolution. Its continuous discovery automatically maps services and infrastructure, adapting in real time to any changes. Instana provides full-stack visibility across the entire application stack without sampling data, delivering real-time, granular insights crucial for identifying performance issues. Its automatic distributed tracing captures request flows across microservices,

What is your favorite aspect of this product?

One of the most impressive aspects of Instana is its real-time, AI-driven observability that goes beyond traditional monitoring by automating both anomaly detection and root-cause analysis. In dynamic environments like microservices and Kubernetes, this capability is invaluable. Instana not only catches issues as they happen but immediately identifies their root causes, reducing manual effort and the risk of extended downtimes. This proactive approach to monitoring aligns well with the demands of fast-paced DevOps and CI/CD workflows, where rapid troubleshooting and minimal disruption are critical.

What do you dislike most about this product?

One of the downsides of Instana is that its pricing model can be costly, especially for smaller teams or organizations with limited budgets. Its advanced features, such as real-time monitoring and AI-driven insights, come at a premium, which may be challenging for smaller or resource-constrained teams to justify. Additionally, because Instana captures a high volume of data without sampling, there can be a noticeable overhead on infrastructure and storage requirements, which could affect system performance in very large environments. Lastly, while Instana is intuitive,

What recommendations would you give to someone considering this product?

For those considering Instana, ensure your budget and infrastructure can support its data-intensive approach. It's ideal for complex, dynamic environments like microservices and Kubernetes. Plan time for customization and DevOps integration to maximize its capabilities. Some team training is recommended to fully leverage its advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Good APM tool with advanced monitoring

Likeliness to Recommend

8 /10

What differentiates IBM Instana Observability from other similar products?

IBM Instana stores logs that can be read to investigate events and examine past data as a security information and event management (SIEM) system. To further improve control, my company connects it with Turbonomic, but it is compatible with other monitoring systems as well.

What is your favorite aspect of this product?

It is a highly adaptable instrument that allows for sophisticated monitoring through measurement of infrastructure and transportation, keeping us aware of our surroundings. It provides end-to-end monitoring, allowing us full control over the system under study.

What do you dislike most about this product?

The interfaces of most IBM products are very complex or require some getting used to; but once you do, you will be able to fully utilize its capabilities.

What recommendations would you give to someone considering this product?

An excellent resource for proactive problem prediction in the context of advanced application performance monitoring.

Pros

  • Reliable
  • Efficient Service
  • Acts with Integrity
  • Transparent

Rohit R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

"Powerful APM Tool with Room for Customization

Likeliness to Recommend

7 /10

What differentiates IBM Instana Observability from other similar products?

Instana differentiates itself from other application performance monitoring (APM) tools through its real-time, automated observability and AI-powered root cause analysis. Unlike many tools that rely heavily on manual configuration, Instana automatically discovers services, maps dependencies, and starts collecting metrics, traces, and logs with minimal setup. Its ability to provide 1-second granularity in metrics and context-rich tracing enables faster troubleshooting. Additionally, Instana’s Dynamic Graph—a continuously updated model of the application environment—helps visualize and understand complex microservice architectures in real time.

What is your favorite aspect of this product?

My favorite aspect of Instana is its real-time automatic discovery and dependency mapping. As soon as services are deployed, Instana immediately detects them, maps their relationships, and begins monitoring without the need for manual configuration. This makes it incredibly efficient for managing complex microservice architectures. Combined with its high-resolution (1-second) metrics and AI-powered root cause analysis, it significantly reduces the time needed to detect, diagnose, and resolve performance issues.

What do you dislike most about this product?

What I dislike most about Instana is its limited dashboard customization and flexibility compared to competitors like Datadog or Grafana. While the default views are informative, users have fewer options to tailor dashboards to their specific needs, such as creating highly customized visualizations or combining metrics across different services in a more intuitive way. This can make it challenging for teams with complex monitoring requirements to get the exact insights they need at a glance. Additionally, the alerting system could be more advanced, with more options for dynamic thresholds, noise reduction, and cross-service correlation.

What recommendations would you give to someone considering this product?

If you're considering Instana, I recommend evaluating it based on the complexity of your architecture and the need for real-time observability. Instana excels in automated service discovery, dynamic dependency mapping, and fast root cause analysis, making it ideal for microservices, containers, and Kubernetes environments. However, be prepared for limited dashboard customization and potentially a steeper learning curve for advanced configurations. It's also wise to test how well it integrates with your existing tools and workflows. Overall, if you prioritize speed, automation, and minimal setup for full-stack observability, Instana is a stron

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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