This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

IBM

IBM Cloud Pak for Business Automation

Composite Score

8.5 /10

CX Score

8.9 /10

33 Reviews Write a Review

What is IBM Cloud Pak for Business Automation?

IBM Cloud Pak for Business Automation is a modular set of integrated software components, built for any hybrid cloud, designed to automate work and accelerate business growth.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

IBM Cloud Pak for Business Automation won the following awards in the Business Process Management category

Filter By

Service Experience

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2026

2 Top Rated Capabilities

0 Top Rated Features

2025

4 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

IBM Cloud Pak for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Pak for Business Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Pak for Business Automation?

7% Negative

0% Neutral

93% Positive

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Trustworthy

Feature Ratings

Average 84

Process Management

Task Mining

Process Orchestration

Process Catalogue

BPM Workflow and Approvals

Process Monitoring and Optimization

Deployment

Process Modelling and Design

Business Rules Management

Form and Report Building

Collaboration

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

IBM Cloud Pak for Business Automation Reviews

Randy A.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Great process automation tool

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

Automation of processes. Reducing work done manually. Very good in load balancing.

What is your favorite aspect of this product?

Distribution of work removing idle resources. Integration with other resources is very easy. Very efficient and effective.

What do you dislike most about this product?

Sometimes it is slow. Installation process is complicated. The documentation is not clearly outlined.

What recommendations would you give to someone considering this product?

this is the best system for process automation and workflow management.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Robert H.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

IBM BPM for enterprise automation

Likeliness to Recommend

9 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

IBM Business Process Manager has robust work performance features than on PPM tools, which has less effective tools.

What is your favorite aspect of this product?

IBM Business Process Manager is a complete Business process management tool with OD manager for business rules management and CASE manager for case management.

What do you dislike most about this product?

IBM Business Process Manager has enrichment of tools, that seems ti be daunting to customize all without hiring third-party consultants or relying to vendor customer support.

What recommendations would you give to someone considering this product?

I would recommend this PBM system to all businesses looking forward to enhance CASE andOD management.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Respectful

Ahmed H.

Role: Operations
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2021

good and powerful product

Likeliness to Recommend

8 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

its workflow tool contain all features the we need

What is your favorite aspect of this product?

UI is made using bootstrap it is very good

What do you dislike most about this product?

for attachment documents in the flow it is not working correct

What recommendations would you give to someone considering this product?

to work and mad many flows that will increase his knowledge

Pros

Continually Improving Product
Reliable
Unique Features
Caring

Most Popular IBM Cloud Pak for Business Automation Comparisons

CMW Platform
Compare
Airtable
Compare
Oracle Business Process Management
Compare
SAP Business Workflow
Compare
Pega Platform
Compare
Nintex Automation K2
Compare

How We Deliver

Events

IBM Cloud Pak for Business Automation

What is IBM Cloud Pak for Business Automation?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

IBM Cloud Pak for Business Automation Ratings

85 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love IBM Cloud Pak for Business Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Task Mining Automated capture and analysis of user interactions to construct a workflow diagram.

Process Orchestration Ability to coordinate and sequence entire business processes by managing the cross-department flow of tasks, decisions, systems and participants.

Process Catalogue A centralized repository of the organization's business processes.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

Business Rules Management Ability to document, report on, and optimize business rules and configure the business rules engine.

Form and Report Building Includes building and layout capabilities for forms and reports; data from processes is automatically recorded and generated in a report.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

IBM Cloud Pak for Business Automation Reviews

Randy A.

Great process automation tool

Likeliness to Recommend

Pros

Robert H.

IBM BPM for enterprise automation

Likeliness to Recommend

Pros

Ahmed H.

good and powerful product

Likeliness to Recommend

Pros

Most Popular IBM Cloud Pak for Business Automation Comparisons

CMW Platform

Airtable

Oracle Business Process Management

SAP Business Workflow

Pega Platform

Nintex Automation K2

Schedule Your Call

2
Since last award

Feature Ratings

Process Management

Task Mining

Process Orchestration

Process Catalogue

BPM Workflow and Approvals

Process Monitoring and Optimization

Deployment

Process Modelling and Design

Business Rules Management

Form and Report Building

Collaboration

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization